IT Helpdesk Intern

Job Summary:

Resilience, Inc. is a nonprofit organization that is dedicated to improving the mental health of students, as well as reducing mass shootings, suicide, and depression. Resilience, Inc also works to combat declining test scores, low student engagement, and a slew of other social issues. 

Our organization focuses on offering Social Emotional Learning tools to enable K-12 schools to teach emotional intelligence through five core topics; self-awareness, self-control, social awareness, relationship management, goal setting, and effective decision-making. Resilience, Inc. also provides tools for acquiring and maintaining inspiration, hope, and overall well-being.  

Our mission is to teach SEL at every school in the country. It is a tough challenge, but we know “No Challenge, No Change.” If you are also concerned about children’s mental health and social being, join us! Become a member of Resilience, Inc, and help change the way schools approach mental health.

Resilience offers unpaid internship programs that require at least a 4 month commitment with a minimum of 5 hours per week. There are flexible start and end dates with the option to continue after meeting the minimum requirement

Although this is an unpaid internship, there is the opportunity to earn school credit. Some educational institutions require prior approval before the start of an internship. It is the responsibility of the student to check with their institution to be sure they meet any requirements before they accept a position.

As an intern in the role of IT Helpdesk, you would be involved in various tasks related to supporting employees in their use of Striven, an integrated business management software. While specific tasks may vary based on the company's needs and the complexity of the software, here's a general overview of what you might be expected to do:

Responsibilities and Activities:

• User Support:
  • Provide first-line support to employees using Striven, addressing inquiries, troubleshooting issues, and guiding them through various functionalities.
• Ticket Management:
  • Effectively manage helpdesk tickets, ensuring timely and accurate resolution of employee-reported issues related to Striven
• Software Assistance:
  • Serve as a subject matter expert on Striven, assisting employees with navigation, data entry, and utilizing advanced features.
• Problem Resolution:
  • Collaborate with the Striven support team to identify and resolve complex technical issues, providing a high level of service to internal users.
• Documentation:
  • Contribute to the creation and maintenance of internal documentation, including user guides and FAQs, to empower employees to use Striven effectively.
• Customization Assistance:
  • Assist employees with customizing Striven based on departmental needs and provide guidance on optimizing workflows.
• Feedback Collection:
  • Gather feedback from employees to identify areas of improvement, usability concerns, and potential enhancements to Striven.
• Continuous Learning:
  • Stay updated on new features and updates in Striven, ensuring comprehensive knowledge to address employee inquiries effectively.

Requirements:

• Currently pursuing a degree in Information Technology, Business, or a related field.
• Basic understanding of ERP systems or business management software.
• Strong problem-solving and communication skills.
• Customer-focused with a commitment to providing a positive user experience.
• Ability to work independently and collaboratively within a team.

Benefits:

• Valuable hands-on experience in supporting users with a cutting-edge business management software.
• Exposure to a professional work environment and collaboration with experienced IT professionals.
• Opportunity for mentorship and professional development.
• Potential for a recommendation/reference upon successful completion of the internship.

Note: This internship offers a unique chance to be part of a meaningful project that positively impacts the lives of refugees. While the position is unpaid, it provides valuable experience in project management, social impact initiatives, and collaboration with diverse teams. You will have the opportunity to contribute to a noble cause and enhance your skills in a real-world setting.

Check with your school's Internship Coordinator BEFORE accepting the hiring offer to determine if this position satisfies the criteria for receiving academic credit.