Family Justice Center Intake Specialist

This job description is a broad outline of the responsibilities and duties of the Family Justice Center Intake Specialist and will be amended, as needed, to meet the program priorities of Women Aware, Inc., and their ensuing work requirements. It should not be construed as a contract and does not create a contract of employment. Employment with the Agency is at will.

Reports to:       Coordinator of Advocacy Services

 Qualifications:  

·        Full Time, M-F, evenings as needed.

·        BA/BS in the social services field.

·        Domestic Violence experience, preferred.

·        Bilingual-Spanish required.

·        Excellent crisis intervention, case management, and organization skills required.

·        Driver's license: clean and valid

·        Lifting – up to 50lbs

General Responsibilities:

In collaboration with the Coordinator of Residential Services, carries the responsibility for providing crisis intervention and case management services to victims of domestic violence seeking services at the FJC. This includes, but is not limited to, the following:

·        Provide a safe, non-judgmental, and mission-centered environment.

·        Work collaboratively with Agency staff and community agencies to facilitate the delivery of services.

·        Provides crisis intervention, case management, and linkage to services in accordance with accepted standards of care, ethics of the profession and the Agency’s confidentiality policy.

Specific Duties:

·        Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. First point of contact for survivors engaging in services.

·        Responsible for ensuring direct services are provided to Family Justice Center clients: orient victims and families to the Center conduct comprehensive initial intake, needs assessment for linkage to services, client advocacy, crisis intervention, resources, safety plan, and referrals.

·        Schedule intake and follow-up appointments as needed. Ensure survivors are receiving the services requested and

·        Responsible to manage crisis helpline, collecting required documentation and ensure service delivery. Maintain electronic case records for individual clients according to Agency documentation policy/procedure, and maintain other records as needed.

Assist with submitting reports such as monthly program reports, FVPSA, and DV core stats to the Director of the Family Justice Center. Other duties as assigned.