Tier 1 Helpdesk Technician

About Us:
We are a fast-growing Managed Services Provider (MSP) dedicated to delivering exceptional IT support and cybersecurity services to small and medium-sized businesses. Our team thrives on solving problems, improving efficiency, and making technology seamless for our clients.

Position Summary:
We are seeking a Tier 1 Helpdesk Technician to join our in-person support team in Manassas, VA. This is a full-time entry-level position ideal for individuals who are passionate about technology, eager to learn, and ready to launch a career in IT. Training will be provided – no prior MSP experience required.

Key Responsibilities:

Provide first-line technical support to end-users via phone, email, and remote tools

Troubleshoot basic hardware, software, network, and printer issues

Log and document support tickets, escalating as needed to Tier 2/3

Set up and configure new workstations and user accounts

Assist with basic network and system monitoring tasks

Deliver excellent customer service and maintain a professional demeanor

Qualifications:

Strong interest in IT and technology

Excellent communication and customer service skills

Basic understanding of Windows OS, Microsoft 365, and general networking concepts (preferred but not required)

Ability to work independently and as part of a team

Willingness to learn and grow in a fast-paced MSP environment

What We Offer:

Hands-on training and career development opportunities

A supportive and collaborative work environment

Exposure to a wide range of technologies and client environments

Competitive compensation

Paid time off and company benefits (details discussed during interview)

Schedule:

Full-time

In-person only – must be able to work on-site in Manassas, VA