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Chat Bilingual Repair Representative

Spectrum
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As a Chat Bilingual Repair Representative in our Customer Operations business unit, you will use your written communication skills, multi-tasking, and problem-solving skills to nurture and grow customer relationships with every interaction. Every day, you’ll have the opportunity to make a positive difference for our subscribers and the company.

 

WHAT OUR CHAT REPAIR AGENTS ENJOY MOST

  • Interacting with customers through our web-based chat platform
  • Effectively handling questions and concerns related to video, Internet, and phone products and services
  • Addressing advanced technical inquiries using diagnostic tools to keep communications and technology services running
  • Coordinating customer service escalations with local management to determine the need for a field technician visit
  • Taking pride in resolving customer service inquiries, processing orders, and documenting account actions while creating best-in-class customer experiences

 

We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself receiving and responding to multiple, simultaneous messages through web-based communication tools. If you enjoy being on a computer and having variety in your work, you’ll thrive inside our team-oriented environment.