Office Assistant 3

This on-site position is located in our Juneau Headquarters Office, in the State Office Building, in beautiful downtown Juneau, Alaska.  This position is not eligible for telework.  Not sure of who we are or what we do? Please visit our website at https://www.commerce.alaska.gov/web/inv

Take the Next Step in Your Career as an Office Assistant 3 with Our Customer Service Team!

We are seeking a motivated and detail-oriented professional to join our Customer Service Team as an Office Assistant 3. In this vital role, you will provide essential support to the Customer Service Supervisor, Accounting Technicians, and fellow Office Assistants, helping to ensure the seamless operation of our daily activities.

With a strong focus on accuracy, initiative, and high-quality service, you will be responsible for managing borrower records, facilitating clear and timely communications, and assisting in the preparation of professional loan applications and informational materials. You will also play an integral role in advancing our record-keeping processes by supporting digitization initiatives and collaborating on team projects.

As the welcoming and dependable point of contact for our Customer Service section, you will deliver outstanding service to both current and prospective borrowers, whether in person or over the phone, while guiding them to the appropriate resources within our division.

This position offers a unique opportunity to blend your administrative talents with the mission-driven work of the Division of Investments, helping to empower Alaskans and strengthen our state's economy. If you are ready to make a meaningful impact and grow your career in a dynamic, service-focused environment, we invite you to join us!

Our organization, mission and culture:
The Division of Investments administers and services several state loan programs, across various industries. These programs promote economic development through direct state lending in industries and areas of the state that are not adequately serviced by the private sector, thus ensuring Alaska is open for business. You will occupy a pivotal role within the Customer Service team, ensuring that projects are coordinated between internal customers and financial records are maintained in the pursuit of the departments mission. 

The benefits of joining our team:
Working within the division's Customer Service team will provide a significant boost to your resume, as you become immersed in document creation, payment processing and daily interactions with the great people of Alaska. 

The division has a strong history of advancing internal employees, whether it be via task empowerment or promotion. Above all, there is the great satisfaction of working within a positive team environment which directly impacts the economic well-being of Alaska.]

The working environment you can expect:
As this is an on-site position and not eligible for telework, you will be working in our headquarters office located on the 9th floor of the State Office Building in beautiful downtown Juneau. You will enjoy a collaborative atmosphere in a fully resourced and modern office space, with splendid views of Mount Juneau and the Gastineau Channel. 

The 9th floor, has a fully equipped and spacious break room, that you will have full access to, as well as easy access to various restaurants and coffee shops downtown. 

Our Investments team fosters a cooperative environment through staff empowerment, accountability, and professionalism.

To be successful in this position a candidate will need the following core competencies:

Clerical:  Knowledge of filing, typing, entering data, maintaining records, using and completing forms.  Maintaining both an electronic and paper filing system and responding to information requests from multiple sections within the division.  Uses computers, software applications, databases, and automated systems to accomplish work product.

Customer Service Excellence: Dedicated to providing exceptional customer service. Shows empathy and professionalism when addressing inquiries and resolving issues, ensuring a positive experience for clients and colleagues alike

Organizational and Self-Management: Demonstrates exceptional organizational skills, ensuring all tasks and projects are managed efficiently and effectively. Capable of maintaining orderly files, and databases, contributing to a seamless workflow. Sets well-defined and realistic personal goals; displaying a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible and respectful behavior.

Communication:  Ability to utilize both verbal and written communication. Working with others as a team and adapting to changing priorities and timelines.  Ability to follow internal guidelines and training to provide quality support for office and division.

Attention to Detail: Ability to be thorough when performing work. Including strong attention to detail, accuracy.  

EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.