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Job Description 

The Systems Administrator is selected by and responsible to the Director of Information Technology Services and performs highly complex systems administration work.  Work involves coordinating the upkeep, configuration and reliable operations of TDLR systems as well as performing advanced desktop and mobile device support. Primary job responsibilities include distribution and installation of software, supporting Windows systems and applications, maintenance and installation, analyses of current hardware and software environment, evaluating system enhancements, training other employees. Work is performed under limited supervision of the Director of Information Technology Services with considerable latitude for the use of initiative and independent judgment. Some travel may be required. The Systems Administrator will perform other duties as assigned and required to maintain section operations. Work outside of regular hours may be required.

Essential Duties 

  • Coordinates and provides administration and support of Microsoft Windows domain environment including Active Directory, Azure Active Directory, DHCP and DNS.
  • Coordinates and provides support of Microsoft Cloud based solutions and systems, including Microsoft 365 suite, SharePoint, OneDrive, Purview and Intune.
  • Provides creation and deployment of Windows System Images for laptop and desktop systems, as well as software and driver distribution.
  • Installs, configures, maintains, and administers operating system software, applications and hardware.
  • Respond to help desk requests from local and remote TDLR staff and perform desktop support for hardware and software
  • Provides technical advice, assistance, and status reports to management.
  • Provides guidance in troubleshooting and problem-solving related to system software and hardware.
  • Researches, develops, and documents operating procedures for technical support, troubleshooting, maintenance, and innovative systems administration techniques.
  • Provides management of federation, authentication, and access control systems.
  • May analyze and assist in defining agency disaster recovery responsibilities and procedures 
  • May evaluate and recommend action on testing and certification of system software and hardware upgrades.
  • May assist in information systems security administration.
  • May assist in or perform basic network maintenance functions.
  • Provides automation support and configuration of automation routines using scripting languages such as PowerShell, PowerAutomate and/or Group Policies.
  • May train support staff in the installation or use of existing or new systems utilized by the agency.
  • Provides support for desk phones and mobile devices including iPad and iPhones.
  • Complies with Division and/or Agency training requirements.
  • Demonstrates a spirit of teamwork, offering positive and constructive ideas, encouragement and support to other members of the staff and team, while upholding the agency’s core values.
  • Keeps management appropriately informed of ongoing activity and critical matters affecting the operation and well-being of the agency. 
  • Adheres to all TDLR Personnel Policies and performs other duties as assigned.

Minimum Requirements

Five (5) years total experience operating in a highly technical environment, three (3) years of which must be in installing, maintaining, and troubleshooting Server and Desktop Operating Systems in a Windows Domain environment. Graduation from an accredited four-year college or university with major course work in computer science, data processing, management information systems or related field is generally preferred and may substitute for two (2) years of the experience requirement. Experience with IT customer support and or a help desk role preferred. Strong preference for meaningful experience supporting Microsoft Cloud solutions Including Purview, Intune and Entra, Quest Kace appliances, Microsoft PowerShell, TCP/IP troubleshooting skills. Microsoft Certified Professional, Cisco Certified Network Associate, or similar technical certification preferred. Must possess a valid class C driver’s license, proof of auto liability insurance and an acceptable driving record from the Department of Public Safety.

*Condition of Employment:

For hiring and continued employment, the Systems Administrator must have the ability to maintain the security or integrity of the agency’s critical infrastructure verified through routine criminal history record and cyber intelligence reviews.

Military Occupation Specialty Code:

Veterans, Reservists or Guardsmen with an MOS or additional duties that fall in the fields of127D- Paralegal Specialist, YN- Yeoman, 4421- Legal Services Specialist, 4422- Legal Services or other related fields pertaining to the minimum experience requirements may meet the minimum qualifications for this position and are highly encouraged to apply. 

Additional Military Crosswalk information can be accessed at: 

Military Crosswalk for Occupational Category - Information Technology

 

Remarks 

The successful candidate will have: Knowledge of current Microsoft Operating systems and system administration specifically Windows Server, Active Directory or Azure, and Windows Client OS; and, of computer hardware and software configuration and troubleshooting, software distribution and group policy management. Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems; in solving problems; in scheduling, testing, installing and in implementing system software. Skill in communicating technical materiel to others as well as providing effective customer service. Ability to train information technology personnel; to recognize, analyze, and resolve complex technical issues; to handle multiple projects; to interpret and explain technical issues and to maintain long-range plans as scheduled. Ability to work independently with minimal supervision; to maintain effective working relationships within and outside the agency; and, to write and revise standards and procedures.

How to Apply

Applications may be downloaded through TDLR’s website https: www.tdlr.texas.gov/employ.htm. Only Email or fax applications accepted. Email human.resources@tdlr.texas.gov or fax 512.475.3377. Incomplete applications will not be considered. A resume in lieu of application will be rejected. Additionally, an application with “see resume” within the summary of experience is considered incomplete and will be rejected. Submit a copy of degree if in lieu of experience/skills requirement. To receive Military Employment Preference for any position, submit a copy of the DD214 or DD1300 with application.