Operations Intern

JD: Operations Intern  

Daylight Health is Hiring!

Join Daylight Health’s growing team on our mission to provide accessible and affordable whole-person care for all OBGYN and Primary Care patients, including mental health, nutrition, and lifestyle. Our vision is to create a society where women’s health includes taking care of and nurturing our bodies and our minds, together, in an integrated way. By integrating wellness care into routine patient care, Daylight dramatically increases accessibility and ensures timely treatment of patients seeking to improve their overall mental and physical health. Our team-based care approach allows us to scale specialist expertise and increases the supply of insurance-covered care, the lack of which is one of the largest barriers to preventative and affordable wellness care today.

Job Type(s): Operations Intern / Part-time

Location: Remote

Schedule: Part-time 

Compensation: $18 - $20/hr

Job Description:

We are seeking an Operations Intern available at least 20 hours per week. As a Care Operations Intern, you will perform various administrative tasks to support the efficient operation of the front desk. The ideal candidate will exhibit a patient-focused mentality and strong organizational skills.

Responsibilities:

Documentation Coordination

• Uploading charting notes into partner electronic medical record systems 
• Upload Daylight out-of-pocket quotes into partner electronic medical record systems 

Referral Coordination

• Pull referrals from partner portals for applicable partners
• Complete referral forms
• Perform insurance eligibility and benefits checks via systems and calls to inform patients of accurate out-of-pocket costs.
• Maintain incoming faxed referral inbox and correct errors 
• Complete patient profile in Daylight electronic medical record after intake scheduled

Care Coordination

• Research resources to build the Daylight Care Coordination library for when patients require additional support from our coaches and therapists.
• Book appointments for providers referred outside of Daylight with patients when coaches require additional support in assisting patients.
• Confirm that patients attend their scheduled appointments or help connect them to alternative resources if needed.
• Facilitate Care Coordination sessions for patients requiring extra support to navigate their care journey effectively.

Qualifications:

• High school diploma or equivalent required. Additional education or training in healthcare administration or a related field is a plus.
• Minimum 1-2  years experience in a customer service or customer success role.
• Proficiency in MS/Google Suite and willingness to learn new technologies.
• Strong customer service skills with a compassionate and energetic disposition.
• Ability to navigate ambiguity, resolve conflicts, and collaborate across functions.
• Excellent verbal and written communication skills.
• Highly organized with a keen attention to detail and a self-motivated attitude.
• Ability to work flexible hours.

Benefits:

• Remote: This role is 100% remote

If you are passionate about women's wellness, mental health, and building strong partnerships, we invite you to apply for this rewarding position. Join us in promoting holistic and integrated care for women seeking wellness services within the OBGYN and primary care setting.

Daylight Health is diverse and inclusive Equal Opportunity Employer; we prohibit discrimination and harassment of any kind in our culture. We are dedicated to providing a safe, equitable, respectful, and supportive work environment to all without regard to race, color, religion, sex, gender, national origin, age, pregnancy, disability, sexual orientation, military or veteran status, genetics, or any other status protected by federal, state, or local laws. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All Daylight Health employees are expected to comply with this policy. If you share our vision and are good at what you do, come as you are. You are welcome here.