Client Specialist

Mission:
The Client Specialist is responsible for delivering stellar client experience and for achieving his/her
personal sales targets as well as those of CH Premier. He/she needs to act as an ambassador of CH
Premier at all times with client satisfaction being his/her utmost goal.
 

Responsibilities:
Hosting clients and other stakeholders with the ability to provide personalized customer experience

Acknowledge selling of watches, accessories and services as main task and exceeds turnover targets set by the Boutique Manager

Identify and/or create sales opportunities inside and outside boutique environment to activate network to recruit prospects and clients

Find ever new and creative means to exceed client’s expectations

Establish strong personal relationships with clients from different backgrounds.
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Support these relationships through constant focus and attention on CRM. Develop and maintain client database and manage clienteling activities on a day to day basis.
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Handle customer service requests and respective processes.
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Know the history, products and partnerships of each brand, as well as the watch and luxury industries.
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Deliver outstanding client service and treatment

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Act as a brand ambassador in and out of the boutique.
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Organize and execute all operational tasks in detail and with care.
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Maintain the boutique according to visual merchandising standards.
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Be part of a boutique team and support the overall organization of the boutique with a strong team approach.