You are viewing a preview of this job. Log in or register to view more details about this job.

Manager, Data Operations -Salesforce/Marketing Cloud Certified

National Venture Capital Association
Email

Manager, Data Operations – Salesforce/Marketing Cloud Certified- NVCA

Washington D.C. – IN OFFICE

Are you a certified Salesforce pro who loves clean data, seamless systems, and making an impact across teams? NVCA—the voice of the U.S. venture capital industry—is looking for a Data Operations Manager to lead our Salesforce CRM and Marketing Cloud, powering smarter decisions and deeper engagement across our industry, membership, and organization. Will work hand-in-hand with our membership, administration, government affairs, communications/ marketing, and research teams.
 

 What You’ll Do:

  • Own and manage day-to-day data operations in Salesforce CRM, ensuring accuracy, timeliness, and alignment across internal departments.
  • Independently manage and continuously improve our newly implemented Salesforce system end-to-end — applying agile methodologies to prioritize enhancements, respond to cross-functional needs, and deliver timely updates that align with evolving organizational goals.
  • Design and deploy custom dashboards and visual reports to help teams make smarter, faster decisions.
  • Ensure clean and seamless ETL integration between Salesforce and accounting and operations platforms like Nexonia, PayPal, Bill.com, Qualtrics and advocacy platforms like Quorum and Phone2Action.
  • Drive Salesforce Marketing Cloud strategy and execution — including audience segmentation, personalization, and multichannel outreach.
  • Execute data-driven efforts to deliver the right information to the right audience for policy newsletters, working group and policy-specific alerts, event marketing, and member engagement efforts.

What You Bring:

  • Salesforce Certified (Administrator and/or Marketing Cloud certifications required).
  • 2 – 3 years experience managing Salesforce databases in complex, multi-team environments.
  • Fluency in Salesforce Marketing Cloud, including content personalization, automation, and journey building, to include familiarity with Email Studio, Journey Builder, Automation Studio, Audience Builder and Contact Builder, Content Builder, Analytics Builder & Reports, and AMPscript.
  • Familiarity with basic HTML/CSS or SQL for Marketing Cloud tinkering and advanced reporting needs. Experience with creating and maintaining Salesforce Flows to automate business processes and improve data consistency.
  • Excellent written and verbal communications skills, with ability to tailor content (including data-driven content), for internal and external audiences.
  • A knack for translating data into insights, with strong dashboard-building skills using native and integrated tools.
  • Understanding of data privacy, GDPR, and email compliance best practices.
  • Experience syncing Salesforce with external platforms.
  • Extreme attention to detail, with a passion for clean data and on-time execution.
  • Ability to collaborate cross-functionally while owning your lane of expertise.
  • Strong project management and organizational skills.
  • Working knowledge of Slack, Zoom, Microsoft Outlook, Excel, Access, Word, and PowerPoint

Bonus Points:

  • Experience supporting trade associations and non-profit membership organizations.
  • Familiarity with the venture capital or broader startup ecosystem.
  • Ability to utilize intermediate/advanced Microsoft Excel functions (Index/Match, V-Lookups, etc.) to improve quality assurances in processes.
  • Proven track record of success in technical writing (developing Standard Operating Procedures) and training colleagues with different levels of technical expertise and experience.

Salary & Benefits: $80,000 – $100,000. Competitive salary is commensurate with experience and includes health benefits package, generous paid vacation, annual performance-based bonus, public transportation reimbursement, and use of wireless equipment & service.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and stand and utilize motor skills.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. This position may require flexible hours and ability for limited travel.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform related duties, as assigned by their supervisor.

Application Process: Please submit resume with cover letter with subject line “Data Operations Manager” to Careers@NVCA.org