Client Success & Marketing Coordinator

Client Success & Marketing Coordinator

Location: Remote
Department: Marketing

Hours: Full Time
Reports to: Director of Partnerships

About Soapboxx:
Soapboxx is a dynamic and innovative tech company based in Bozeman, MT. Soapboxx is focused on UGC, providing top-tier video and story collection for a range of organizations in the nonprofit and political sector. We empower organizations and community members to tell their stories in order to create lasting change through our cutting-edge platform. As we continue to grow, we're looking for a talented and creative Client Success & Marketing Coordinator to join our team.

Position Overview:
The Client Success & Marketing Coordinator will serve as the primary point of contact for client support, ensuring a smooth and successful experience for every user on the Soapboxx platform. In addition, this role will support marketing initiatives by executing content and strategy directed by the Director of Partnerships. If you're a strong communicator who enjoys problem-solving, supporting clients, and contributing to creative marketing campaigns, we want to hear from you!

Key Responsibilities:

Client Experience & Support (Primary Role)

• Serve as the main support contact for all Soapboxx clients, addressing inquiries and resolving issues in a timely and professional manner.
• Onboard new clients and guide them through the platform and campaign process.
• Proactively monitor client accounts and campaign performance to ensure success and identify any potential issues.
• Provide strategic guidance based on each client’s needs and campaign goals.
• Create and manage Soapboxx campaign questions in coordination with clients and internal teams.
• Document and streamline support processes to enhance efficiency and client satisfaction.
  
   

Content Creation & Marketing Execution (Support Role)

• Implement and manage content across social media platforms (Facebook, Instagram, X, Blue Sky, LinkedIn) based on direction and strategy provided by the Director of Partnerships.
• Schedule and publish content in line with the content calendar.
• Support email marketing efforts: write and manage Mailchimp emails and drip campaigns.
• Develop marketing materials (one-pagers, case studies, decks) with the support of a graphic design team.
• Create visual assets in Canva to align with brand guidelines.
• Execute ad campaigns on Google and LinkedIn following pre-set strategies and budget proposals.
• Collaborate with cross-functional teams (web, design, and sales) to ensure cohesive branding and messaging.

Qualifications:

• Bachelor’s degree in Marketing, Journalism, Communications, or a related field.
• Proven experience in social media strategy, content planning, and email marketing.
• Proven experience working in a client facing role.
• Strong analytical skills with the ability to interpret data and metrics.
• Excellent written and verbal communication skills.
• Proficiency with Mailchimp, Canva, and social media platforms.
• Experience with Google and LinkedIn advertising campaigns.
• Ability to consult clients and create customized marketing strategies.
• Strong organizational skills and attention to detail.
• Ability to take direction from the Director of Partnerships and implement ideas that might not be your own.
• Ability to work independently and as part of a team.

Benefits:

• Unlimited PTO
• Flexible remote work options 
• Equity options after a year 
• Opportunity to work with a dynamic and growing team
• Professional development and travel opportunities 
• Opportunity to work with a range of nonprofit organizations across a wide range of topics including immigration, healthcare, mental health and political advocacy. 

How to Apply:

Interested candidates should submit their resume, cover letter, and portfolio (if applicable) to Stella@soapboxx.com and Megan@soapboxx.com with the subject line “Client Success & Marketing Coordinator.”