Quality Assurance Counselor-Piedmont Region

This posting covers multiple facilities in the Piedmont Region including: Cabarrus Youth Development Center, Cabarrus Juvenile Detention Center, Alexander Juvenile Detention Center and Rockingham Youth Development Center. *Note: Vacancies for this position are limited. Each facility has at least one vacancy, but will not have more than two.

Positions will report directly to the Facility assigned Regional Manager.

Work schedule will be primarily 10am-7pm. With 1 weekday per week being 1pm-10pm. Expected to work 1 Saturday and 1 Sunday throughout the month.

Job duties for this position require driving a state vehicle. A valid driver’s license must be obtained by date of hire.

The job duties of a Quality Assurance Counselors (QAC) include but are not limited to: 

• Facility point of contact for peer review, policy compliance, and quality assurance.
• Provides oversight on ERC late scans reports; propose late scan improvement ideas to management.
• Reviews case notes and records in NC-JOIN for accuracy. Ensures quality of daily case notes in NC-JOIN. Makes daily visits to juveniles on room confinement, completes confinement/behavior documentation, and makes recommendations to management for extension or removal from special management status.
• Community support and facility programming by connecting to volunteers, motivational speakers, community partners, etc.; plans, supervises, and supports organized recreation, sports events, and weekend/holiday programming. Assists with major events at the facility (graduation, Fun Days, college/job fairs, spontaneous incentives for juveniles, staff appreciation/service awards, special programs, etc.).
• Assists Facility Field Specialist positions by scheduling and training setup, identify equipment needs, serve as an ILT, and reviews TROI reports
• Assists the facility in preparation for audits and site visits with outside agencies; assists in all drills, ensures that follow-up is made with each juvenile that raised issues after the site visit debriefings.
• Assists with camera footage review to ensure policy compliance and best practices; makes recommendations for improvements.
• Assists with juvenile intakes, court appointments, adult stay juvenile court dates, attorney contacts, medical appointments, etc.; serves as secondary point of contact for HB834 designated juveniles; ensures that juvenile photographs, demographics, housing unit assignments, and juvenile location information in NC-JOIN are updated regularly.
• Coordinates space and schedules employees and/or juveniles for interviews for investigations
• Assists with annual fiscal inventory; maintain supplies; recommend supply reorder; manages facility canteen program; p-card purchases.
• Assists with scheduling and supervising special visits at the facility (family, attorney, therapy, JCCs, etc.).
• Assists with completing approved juvenile phone calls to family, JCCs, and attorneys; ensures documentation is completed on the phone log. Assists with making parental notifications regarding intakes, incidents, and room confinement placement.
• Assists with special transports for juveniles that are high-risk; assists with transportation and supervision at off-campus outings or special recreational events.
• Ensures that juvenile grievances and special conditions appeal forms are collected, tracked, responded to, and filed in a timely manner. Coordinates Step 2 and Step 3 grievance responses when the Step 1 facility response is appealed by the juvenile.

Valid North Carolina driver's license is required for this position.

Must successfully complete Criminal Justice Certification requirements

NEW STEP PAY PLAN!

Youth Counselor's enjoy annual salary increases with a step pay plan!  Your initial salary is based on your total months of related education and experience above the minimum requirements (Bachelor's degree and 24 months of related experience or equivalent combination of education and experience (6 years)). Please list all work experience in order for you to receive maximum credit. This will help determine the correct salary and step for potential candidates. Candidates will only receive credit for experience documented on the state application. Once hired, your pay will continue to increase as you gain more related experience up to step 6 and you may also qualify for other promotional opportunities. There are many opportunities for promotional advancement within Juvenile Justice!

We offer great Benefits!

This is a full-time position (40 hours per week) with State Benefits, including paid vacation, paid sick leave, paid holidays, retirement, and health insurance. To view an example of total compensation, please click here NC OSHR: Total Compensation Calculator 

Knowledge, Skills and Abilities / Competencies

The Knowledge, Skills and Abilities (KSAs) listed below, along with the Minimum Education and Experience (E&E) are REQUIRED to qualify for this position.  All work history and education (including accurate dates of employment/attendance) must be documented on the application. Supplemental Questions are also a required part of the application: answers must reference education or work experience listed on the application. A complete, all-inclusive application maximizes an applicant’s potential to qualify for the position, as well as the highest possible salary. Salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. 

To qualify for this position, applicants must demonstrate ALL of the following KSAs: 

• Experience with at least TWO of the following:
  • Individual behavior and/or group behavior
  • Child and/or adolescent development
  • Family systems
  • Individual and/or group counseling techniques
  • Minority group cultures
  • Treatments for behavioral and/or developmental challenges
  • Crisis intervention techniques
• Experience developing and/or administering client treatment plans.

Minimum Education and Experience Requirements

Bachelor’s degree from an appropriately accredited institution and two years of experience working with the juvenile/family client population and/or related human services experience; or an equivalent combination of education and experience.