RMA & Warehouse Assistant
RMA & Warehouse Assistant
About AVer Information
Founded in 2008, AVer is an award-winning provider of classroom technology and video collaboration camera solutions that improve productivity and enrich learning. AVer’s solutions leverage the power of technology to help people connect with one another to achieve great things. We strive to provide industry-leading service and support that exceeds our customers’ expectations. We are also deeply committed to our community, the environment and employ stringent green processes in all we do. To learn more about AVer visit our website at averusa.com.
Position Overview
AVer Information Inc. is seeking a hardworking and responsible individual for our RMA and Warehouse position. This individual will be responsible for assisting the RMA department and perform the duties of some minor repairs as well as other job-related activities within our Operations Department. High attention to detail as well as excellent communication skills both written and verbal is essential for effective communication and success in this position.
Job Responsibilities
- Conduct testing, minor repairs, and refurbishment of various products, including document cameras, charging carts, SIU, and ProAV cameras.
- Assist with the return process for evaluation/demo units and manage credit processes.
- Diagnose, troubleshoot, and resolve customer issues, ensuring timely repair or replacement of devices.
- Perform firmware updates and product burn-in procedures as needed.
- Accurately record and maintain RMA parts inventory.
- Organize and manage storage space by moving boxes and parts to accommodate new inventory.
- Conduct weekly inventory checks of buffer units and RMA parts.
- Process requests, prepare, pack, and ship RMA parts for end users.
- Maintain and update RMA device serial number records in SAP.
- Train and assist with coordinating the shipping and receiving of returned products with HQ.
- Support payment processing for freight bills, chargebacks, and write-offs.
- Collaborate with Tech Support, Shipping, and Finance Departments to streamline return processes.
- Assist in preparing and sending monthly RMA reports.
- Provide support to the Shipping Department with loading, unloading, and order fulfillment as needed.
- Support shipping with all K-12 needs, followed by assisting other business units as necessary.
- Utilize UPS/FedEx systems and freight carrier websites to create and manage outgoing shipments efficiently.
- Serial number scanning for all outgoing orders.
- Perform additional tasks as needed.
Job Requirements
- Minimum of 1 years’ experience in a customer support / RMA repair role
- Minimum of a high school diploma or equivalent is required
- Detailed oriented with good organizational skills and the ability to multitask
- Cooperative team player with a positive attitude
- Knowledgeable in Word, Excel, Windows 7/10, Mac OS, and Knowledge using SAP is a plus
- Excellent written and verbal communication skills
- Self-motivated, a quick learner, enthusiastic and professional
Job Type: Full Time
Location: In Office 8:30am to 5pm Monday to Friday
AVer Information is an equal opportunity employer and we do not discriminate based on gender, race, color, religion, age, mental or physical disability, medical condition, genetic information, sex, sexual orientation, gender identity and expression (LGBTQIA), national origin, marital or domestic partner status, veteran status, or any other characteristic protected under federal or state laws or local ordinances or regulations.