Staff Services Analyst I (JC-476476) - External Affairs Division/ Consumer Affairs Bureau/ Consumer Analysis and Programs Unit

Individuals interested in applying for this vacancy must have eligibility.  If you are new to state service or need to gain eligibility to this classification, please Click here to open the examination bulletin and follow the instructions on “How to apply”.   

The examination is a separate process from applying for this vacancy.  Please be sure to follow all instructions for each process.

Virtual interviews via web portals or phone may be offered as deemed appropriate and feasible by the hiring manager – standard in-person interviews will still be offered if conditions permit. 

Under the direction of Staff Services Manager I of the Consumer Affairs Branch (CAB) Consumer Analysis and Programs (CAP) Unit, the Staff Services Analyst (SSA) provides analysis of CAB operations, including quality assurance and case management. The analysis assignments are comprised of creating reports, measuring and improving complaint resolution processes, and providing support to CPUC policymakers and other stakeholders using what is learned via consumer complaints. The SSA regularly prepares data and written analyses, data queries, and studies and works closely with analytical and operational staff within CAB.

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You will find additional information about the job in the Duty Statement.

Working Conditions

This is a statewide recruitment. This position can be filled in the following locations: San Francisco, Sacramento, or Los Angeles.

This position requires travel.

Positions at the CPUC may be eligible for telework under Government Code 14200 for eligible applicants residing in California, and subject to meeting the telework eligibility criteria. Telework Policy CalHR