Senior Certification Specialist

Senior Certification Specialist

Office of Veteran Certification

Exempt, Contingent II, 100% Full Time, Pay Grade 1.2 

Stateside Remote

University of Maryland Global Campus seeks a Senior Certification Specialist (SCS) to assist in the processing, reconciliation, and reporting of VA educational benefits to the Department of Veterans Affairs. The SCS works as part of a team to report student enrollment information to the VA.

SPECIFIC RESPONSIBILITIES INCLUDE:

Review student records, monitor student enrollments, and process enrollments in PeopleSoft and the VA’s Enrollment Manager (EM) system while remaining in compliance with Department of Veterans Affairs rules and regulations.

Liaise with advising operations, Office of Financial Solutions, and other UMGC departments to resolve escalated certification questions and concerns.

Assist students in resolving issues with the Department of Veterans Affairs related to the use of VA educational benefits.

Liaise with overseas points of contact to process enrollment certifications.

Adhere to SAA and VA regulations as well as VCO office protocols to ensure certification processes are completed in a timely manner.

Provide students, prospective students, and UMGC staff with general information about VA education benefits and act as the first point of contact for student escalations.

Develop and maintain job aids and internal training materials.

Perform other duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE:

Bachelor’s degree from an accredited institution of higher learning.

Two (2) years of experience working at an institution of higher learning with a preference in a college Veterans Affairs Office or Student Advising.

PREFERRED EDUCATION AND EXPERIENCE:

Experience in PeopleSoft and Enrollment Manager preferred. Knowledge and experience with Microsoft Office Suite.