Customer Service Account Specialist

About IGIT Marketing:
At IGIT Marketing, we help brands grow smarter through strategic digital marketing, lead generation, and scalable campaign solutions. Our team combines creativity, data, and technology to deliver high-impact results for our clients. We believe in building relationships, not just running ads—and that starts with our team.

Position Overview:
We’re looking for a proactive and detail-oriented Customer Service Account Specialist to join our growing team. In this role, you’ll be the bridge between our clients and internal teams, ensuring smooth communication, timely updates, and a high standard of client satisfaction. You’ll play a key part in maintaining long-term partnerships and helping clients get the most out of their marketing campaigns.

Key Responsibilities:

Serve as the first point of contact for clients.

Manage and update client accounts and CRM records accurately.

Collaborate with internal teams (marketing, creative, tech) to ensure timely execution of client deliverables.

Provide regular updates and performance summaries to clients.

Handle billing questions and basic troubleshooting for account-related issues.

Identify client needs and recommend service improvements or upsell opportunities.

Maintain a high level of professionalism and empathy in every interaction.

Qualifications:

Exceptional written and verbal communication skills.

Strong organizational skills and attention to detail.

Tech-savvy and comfortable learning CRM and project management tools 

Passion for digital marketing and client success.

What We Offer:

Exposure to a fast-paced marketing agency environment

Mentorship and growth opportunities within the company

Fun, collaborative, and supportive team culture

How to Apply:
Submit your resume and a short cover letter through Handshake. Tell us why you’re excited to join IGIT Marketing and how your skills align with this role.