You are viewing a preview of this job. Log in or register to view more details about this job.

IT Support Specialist

NobleTek
Email

Company Overview

NobleTek is an engineering services company supporting the aerospace, defense, and advanced manufacturing industries. We specialize in CAD design, NC programming, and CMM programming, providing expert solutions that help our clients develop, optimize, and maintain complex engineering projects.

NobleTek, built on a legacy dating back to 2006, is a leading provider of engineering and manufacturing support for the aerospace industry, known for its precision, innovation, and commitment to excellence. With a team of over 60+ skilled professionals, including 20% U.S. veterans, we bring deep expertise in aerospace design, manufacturing, and quality assurance, helping clients achieve efficiency, accuracy, and high-quality results.

 

Position Title:      IT Support Specialist 

Location(s):         Wooster, Ohio (Onsite)

Job Type:             Full-time

 

Employee Benefits

  • 401(k) and 401(k) Matching – Plan for your future with employer contributions.
  • Health, Dental, Vision, and Life Insurance – Comprehensive coverage options for you and your family.
  • Generous Paid Time Off
  • 3 weeks of PTO
  • 1 week of paid sick time
  • 1 flex day per quarter
  • 10 paid holidays
  • Employee Assistance Program – Confidential support services for employees and their families.
  • Tuition Reimbursement – Available to support continued education.
  • Production Incentives – Earn additional compensation for work beyond 40 hours.
  • Employee Referral Bonus – Earn rewards for referring qualified candidates who join the team.

 

Core Responsibilities        

Under the direction of the Director of IT, the IT Support Specialist is responsible for delivering first-level technical support across engineering and administrative environments, ensuring seamless operation of high-performance workstations, engineering software, and network infrastructure. This role manages user access, software licensing, system security, and remote connectivity, while supporting the integration of IT systems with production equipment to maintain operational efficiency and compliance.

Activities and duties

The following activities and duties are illustrative of the primary functions of this position and are not intended to be all-inclusive:

  • Provide first-level support for engineering applications including installation, updates, and troubleshooting.
  • Set up, configure, and maintain high-performance workstations used for CAD, modeling and programming, ensuring optimal hardware and software performance.
  • Manage software licensing servers and compliance for engineering suites (e.g., FlexLM, DSLS), including seat tracking and user access control.
  • Respond to technical support tickets and user requests, offering timely assistance with hardware, software, and network-related issues for both engineering and administrative staff.
  • Administer user accounts and permissions in Active Directory and network storage systems, ensuring secure access to project files and internal platforms.
  • Support local and remote connectivity, including VPN setup, remote desktop support, and cloud system access for hybrid engineering teams.
  • Troubleshoot and maintain network infrastructure, including Ethernet connections, switches, access points, and project data synchronization across multiple sites.
  • Manage centralized file storage systems for large-scale engineering data, ensuring reliable access, version control, and backup procedures.
  • Assist with integration of IT systems and production equipment
  • Implement and enforce IT security protocols—including patch management, antivirus protection, and adherence to company cybersecurity and compliance standards.

 

Required Experience

  • Minimum 1-2 years’ collective experience, including internships, in the field of IT or helpdesk support

 

Education / Training

  • Minimum of Associate Degree in Information Technology, Computer Science or related field

 

Knowledge, Skills and Ability

U.S. Person is required (ITAR 22 CFR § 120.62)

  • Ability to systematically diagnose and resolve issues with hardware, software, peripherals, and network connectivity.
  • Proficiency in Windows 10/11, Windows Server environments, and basic familiarity with Linux/macOS.
  • Experience supporting or installing CAD and engineering tools is a plus.
  • Knowledge of configuring, upgrading, and maintaining desktops, laptops, printers, scanners, and mobile devices.
  • Understanding of TCP/IP, DNS, DHCP, LAN/WAN, VPNs, and network troubleshooting basics.
  • Ability to manage Active Directory, permissions, group policies, and email accounts
  • Clear, patient communication with non-technical users. Ability to explain technical concepts simply and maintain a helpful demeanor.
  • Skill in managing multiple tickets or issues at once, often with competing priorities or urgent timelines.
  • Familiarity with cybersecurity basics like antivirus software, phishing prevention, and system patching.
  • Ability to clearly document procedures, solutions, and user guides for both technical teams and end users.

 

Work Environment and Physical Requirements:

  • Work is performed in a standard office environment and involves the ability to sit for extended periods of time.
  • Ability to communicate on telephone and handle all calls in a professional and personable manner.
  • Vision must be good enough to read keyboards, computer screen, reference books, reports and other written documents
  • Ability to drive own or rental vehicle

 

ITAR Requirements 

Our organization has a responsibility to comply with all applicable requirements set forth by International Traffic Arms Regulations (“ITAR”, 22 CFR 120-130). As such, this position will have access to ITAR controlled information and must meet eligibility requirements to work in the United States.

 

Please visit our website at www.nobletek.com for more information!