211 Call Specialist
Responds to Information/Referral calls on2-1-1 and/or HELPline. Utilizes Visionlink database to search for resources. Enters complete and accurate call documentation, using Visionlink software. Provides assistance to volunteers as needed.
Principal Duties and Responsibilities:
- Responds to information/referral calls on 2-1-1 and/or HELPline.
- Obtain certification through Inform USA standards when eligible.
- Learns, promotes, and provides trauma-informed-client centered services.
- Utilizes Visionlink database to search for resources.
- Enters complete and accurate call documentation using Visionlink software.
- Informs 2-1-1 Resource Specialist of updates that need to be made to the Visionlink database.
- Schedules, completes, and documents follow-up calls to2-1-1 callers.
- Provides assistance to volunteers as needed.
- Reproduces materials as requested.
- Keeps informed and knowledgeable about CSNA programs.
- Serves as an effective representative for CSNA and its programs.
- Attends scheduled meetings.
- Performs other duties as assigned.
Education and Experience (Qualifications)
- High School Diploma or GED Certificate
- Completion of CSNA training program
- Ability to work well with a variety of people
- Strong verbal and written communication skills
- Prior volunteer experience preferred
- Computer skills
- Ability to manage time and handle several projects at once
- Reliable car, valid Alabama driver’s license, and automobile insurance (as required by law)
- Discretion and ability to maintain confidentiality
Supervisory Responsibilities: This position has no supervisory responsibilities.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 40 pounds at times.
Performance in this position is required to meet the standards established in the CSNA Code of Ethics and CSNA Personnel Policies and Procedures