Customer Success Intern

Bringing People Together IRL 👀

Event Vesta is a venture-backed startup creating scalable solutions to problems the event industry faces. Our mission is to connect communities through events, utilizing our innovative technology to simplify discovering "what to do" with friends and family. With nearly 60,000 events annually, we're growing rapidly and seeking passionate individuals to join our team. 

Awards:

2023 The Minnesota Twins Techstars Accelerator

2021 AIM Tech Startup of the Year
 

Our goal is to build technology that supports the event organizers genuinely bringing people together in-person .

What’s The Opportunity?

We're looking for a motivated Customer Success Intern to be the first line of support for our 700+ event organizer customers. This is a full time position for the summer with opportunities to convert to full-time in the fall and is a hybrid in-office and remote work role.

Our customers include a wide range of anyone hosting events for the public. This includes music venues, art galleries, bar crawls, wellness centers, national bar chains, NBA team, and tons more. It’s an exciting and endlessly interesting customer segment to support.

This is a hands-on opportunity for someone interested in customer success, operations, or technology-driven business growth. You'll gain valuable experience in customer support, business communication, process automation, and data analysis, making this an excellent role for anyone looking to build a career in tech startups, customer success, or operations.

What You’ll Learn & Be Responsible For:

• Helping Customers Optimize Outcomes: Respond to customer inquiries via email and chat, providing timely and helpful resolution to ensure they’re getting the most of the Vesta platform.
• Troubleshooting & Problem-Solving: Help customers navigate our platform, identify common issues, and suggest improvements.
• Creating and Documenting Processes: Documenting common customer questions and helping to engineer solutions to improve our customer experience
• Providing Strategic Customer Insights to the Product Team: Identify trends in customer concerns and share insights with the team to improve our product and customer journey.
• Data Analysis: Help us sift through our internal data and customer usage trends to help identify opportunities for product improvement.

Why Join Us?

• Startup School: Learn the intricacies of running a growth-stage startup.
• Networking Opportunities: Connect with startups, enterprise businesses, economic development organizations, and arts & entertainment businesses across Nebraska and beyond.
• Meaningful Work: Directly impact our company’s success and gain valuable experience in a scaling startup environment.
• Professional Development: Gain insights and mentorship from our experienced team.

What Do You Need to Succeed in This Role?

If you’re interested in this position, you’ll be the right fit if you have or are willing to learn, the following traits and skills:

• 🎓 Eager to Learn – You’ll gain real-world experience in customer success and support. The more you learn, the more valuable you’ll become!
• 🤝 People-Oriented – You enjoy working with customers and can communicate calmly and professionally, even when they’re frustrated.
• 💡 Problem-Solver – You’re not afraid to troubleshoot and find creative solutions to customer issues.
• 📊 Detail-Oriented & Analytical – You can recognize trends in customer interactions and suggest improvements to our platform and processes.
• ⚡ Proactive – You take initiative and can work independently while still being a team player.
• Bonus Skills (Not Required, but Nice to Have!):
  • ⭐ Experience with customer support tools (e.g., HelpScout, Zendesk, or Intercom)
  • ⭐ Familiarity with CRM tools like HubSpot or Salesforce
  • ⭐ Google Sheets or Excel skills for organizing customer data
  • ⭐ Interest in AI tools for automation and customer support
  • ⭐ Interest in or experience with hosting or promoting events