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Program Support Specialist

Mid-Minnesota Legal Aid
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Program Support Specialist 

Position Type: Regular Full-Time Non-Exempt 

Location: St. Paul, MN 55114 

Introduction: 

Legal Services State Support, a division of MMLA, is seeking a dedicated individual to be part of our dynamic team. If you’re ready to contribute your skills and compassion to meaningful work, we invite you to explore this exciting opportunity.  

The successful candidate will work fully in the office during the training period to ensure comprehensive onboarding and integration into our processes. Upon completion of training, a hybrid work model will be offered, allowing for a mix of in-office and remote work. 

What’s in it for you? 

  • We believe in work-life harmony. This role offers the flexibility to blend remote work with in-office collaboration. 
  • On Fridays, the office closes at noon and employees enjoy a half-day of paid flex time.
  • MMLA provides on-the-job training and mentorship, with opportunities for growth within the organization. 

Why MMLA? 

  • We’re not just ticking boxes. We’re genuinely committed to diversity. Bring your unique identity, experiences, and perspectives—we want them all!
  • Our mission? Equal justice for all. In your cover letter, tell us how your background can amplify this cause. Let’s change our lives together.
  • Discrimination and harassment have no place here. We’re building a respectful, supportive workplace where everyone thrives.
  • Diversity, equity, and inclusion are core values for Mid-Minnesota Legal Aid, and it is critical that we incorporate these values into all aspects of our work. We recognize the particular and highly detrimental impact of racism — and of Minnesota’s racial disparities — on MMLA’s clients and staff. We, therefore, devote special attention to issues of racial justice.

Primary Responsibilities: 

  • Work closely with other staff to keep LawHelpMN.org content updated.
  • Fulfill booklet and promotional materials orders.
  • Respond to inquiries from the public and partner organizations via email, phone, and occasional letters.
  • Coordinate training logistics (in-person, webinar, and On Demand) and manage associated record-keeping.
  • Assist with regular statewide conferences, including by working closely with venue staff on billing, lodging and food reservations, and all other aspects of conference logistics.
  • Assist in updating information for an online directory of civil legal services staff in Minnesota, and a publicly accessible directory of available legal services in Minnesota.
  • Track revenue and expenses for training and booklet sales and file annual Sales Tax Report.
  • Help LawHelpMN visitors find resources via LiveChat, with one-to-two four-hour shifts per week.

Knowledge, Skills, Abilities, and Other Characteristics 

  • Knowledge
    • Knowledge of basic data management and record-keeping systems
  • Skills
    • Proficiency in Microsoft Suite (Word, Excel, PowerPoint, Outlook)
    • Strong written, verbal, and interpersonal communication skills with members of the public, external stakeholders, and colleagues
    • Excellent organizational skills
    • Strong attention to detail
    • Taking initiative by proactively identifying opportunities, assessing situations, and taking action without being prompted or directed
    • Proficiency in following established processes and creating new processes
  • Abilities
    • Ability to prioritize multiple tasks and projects with strict deadlines
  • Ability to identify inefficiencies
  • Ability to learn new technologies, software systems, and processes
  • Other characteristics
    • 1-2 years of experience in similar office management or record-keeping role

Required Qualifications: 

  • Proficiency in Microsoft Suite (Word, Excel, PowerPoint, Outlook)
  • Dedication to Diversity, Equity, and Inclusion (DEI) principles
  • Strong written, verbal, and interpersonal communication skills
  • Ability to multi-task and prioritize projects with strict deadlines
  • Ability to learn new technologies, software systems, and processes
  • Excellent organization and attention to detail
  • Ability to create new processes, follow existing processes, and improve processes by identifying opportunities for increased efficiency and effectiveness

Preferred Qualifications: 

  • Advanced knowledge of Microsoft Suite
  • Experience adding and formatting website content (Drupal and Squarespace a plus)
  • Experience coordinating events
  • Experience working in a team-based setting
  • Experience working within the access to justice field
  • Work, volunteer, or lived experience with diverse economic, social, rural, and/or cultural communities. 

 

Compensation Information: 

  • $52,661 to $59,089 per year, depending on experience, plus benefits. Benefits include family medical and dental insurance, short- and long-term disability, life insurance, 403(b) with employer match, FSA, employee assistance programs, and generous paid time off.

 

Application Submission:

Interested candidates should submit their resume, references, and a cover letter at https://mylegalaid.org/employment by 05/16/2025.  

 

If the above link directed you to our Career Page and you do not see the correct posting, we have paused or ended the application submission window.  

If you require a reasonable accommodation for completing this application, interviewing, or otherwise participating in our employee selection process, please contact Megan Cook at mcook@mylegalaid.org.  

Please direct all other inquiries to hiring@mylegalaid.org.  

Mid-Minnesota Legal Aid is an Equal Opportunity/Affirmative Action employer. The terms and conditions of employment, including wages, benefits, and job security, may vary based on union status. Positions within our organization may be governed by collective bargaining agreements and union representation, while others are not.