Client Management and Member Services Co-op

PJM Interconnection is a regional transmission organization (RTO) that plays a vital role in the U.S. electric system. PJM ensures the reliability of the largest centrally dispatched control area in North America by coordinating the movement of electricity in all or parts of 13 states. PJM, acting neutrally and independently, operates the largest 
competitive wholesale electricity market in the world. PJM manages a sophisticated regional planning process for generation and transmission expansion to assure 
future electric

The goal of the Client Management Department is to be the liaison between PJM and the Members ensuring that questions are answered and processes are completed.  The Client Management Department supports all departments within PJM. 

Responsibilities:

• Maintain the integrity and accuracy of content and information housed within Salesforce
• Help answer internal and external member questions
• Assist in the review and enhancement of member facing processes
• Coordinate review and update of Knowledge Articles, User Guides, Process Flows, and Reporting
• Assist and support PJM business area initiatives and changes

The goal of Membership Process & Services is to lead and implement various member-related initiatives and handle the new member and market participant process. The Membership Process & Services department also manages appropriate access to PJM stakeholders, maintains our customer relationship management and communication tools as well as ensures transparency of Member data to other PJM departments. 

Responsibilities:

• Manage the membership process including new member applications, on-boarding and membership changes
• Manage all user access to PJM Tools
• Administer “Know Your Customer” rules
• Manage the support and development of the Salesforce application for managing all PJM client data and documentation
• Assist and support PJM business area initiatives and changes

The candidate selected for this position will assist the PJM Client Management Department and Membership Process & Services Department in achieving their goals.  Tasks may include, but are not limited to, the analysis of data from various sources, creating and updating process documentation, managing stakeholder contact information, reviewing Salesforce data quality, reviewing and updating Knowledge Articles, and collaborating with other departments within PJM as needed. Opportunities to participate on various projects within the Governmental & Member Services Division will be assigned during the co-op cycle.

Required: 

• Possess strong communication skills, both written and verbal
• Be self-motivated, a quick learner, resourceful
• Possess strong customer service skills
• Be detail oriented
• Able to work on multiple projects
• Good time management

Prefered: 

• Microsoft Office, including Excel
• Technical writing
• Data analysis
• Problem solver
• Create and follow detailed instructions
• Research and report on varied topics

PJM will not be providing Housing/Transportation assistance, the successful candidate must be able to come on-campus when needed.

Flexible Work Arrangement: Hybrid

PLEASE NOTE THAT THIS SESSION RUNS FROM 9/22/2025 UNTIL 3/27/2026. IF YOU CANNOT COMMIT TO EMPLOYMENT FOR THE SESSION IN ITS ENTIRETY AND/OR NEED 
TO END THE SESSION EARLIER THAN THE END DATE OF 3/27/2026, PLEASE DO NOT APPLY.

PJM’s uses a third party vendor to hire student workers. If you are hired for this position, DZConneX will be your employer and should be the only employer listed on your I-20, 
if hired.