IT Helpdesk Technician
- Responds to telephone calls, email and personnel requests for technical support.
- Documents, tracks and monitors the problem to ensure a timely resolution.
- Has knowledge of commonly-used personal computer terminology, concepts, practices, and procedures.
- Provides basic support to end users such as password resets.
- Run processing jobs based on instructions and pre-established guidelines.
- Experience using MS Office 2003 or above.
- Excellent communication skills.
- Able to multi-task.
- Critical thinker and adapts quickly to a fast pace work environment.
- Rotational shift (day/ evening / night), Sun – Sat (FULL-TIME HOURS)
- Occasional revision to start 4 hours earlier or later if staff calls in sick for that day. Days are subject to change if vacation coverage is needed.