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IT Helpdesk Technician

  • Responds to telephone calls, email and personnel requests for technical support.
  • Documents, tracks and monitors the problem to ensure a timely resolution.
  • Has knowledge of commonly-used personal computer terminology, concepts, practices, and procedures.
  • Provides basic support to end users such as password resets.
  • Run processing jobs based on instructions and pre-established guidelines.
  • Experience using MS Office 2003 or above.
  • Excellent communication skills.
  • Able to multi-task.
  • Critical thinker and adapts quickly to a fast pace work environment.
  • Rotational shift (day/ evening / night), Sun – Sat (FULL-TIME HOURS)
  • Occasional revision to start 4 hours earlier or later if staff calls in sick for that day. Days are subject to change if vacation coverage is needed.