Customer Experience Coordinator

Job Overview 
We are seeking a dedicated and enthusiastic Customer Experience Coordinator to join our team. This role is pivotal in ensuring that our clients receive exceptional service and support throughout their interactions with our company. The ideal candidate will possess strong communication skills, a passion for customer service, and the ability to manage multiple tasks effectively. As a Customer Experience Coordinator, you will be the first point of contact for our clients, helping to create a positive and lasting impression.

Duties

• Serve as the primary liaison between clients and the company, addressing inquiries and resolving issues promptly.
• Manage incoming calls and emails, ensuring that all communications are handled with professionalism and courtesy.
• Maintain accurate records of customer interactions through data entry and documentation in our systems.
• Provide support in client services by assisting with account management and product inquiries.
• Collaborate with various departments to enhance the customer experience and ensure client satisfaction.
• Utilize phone etiquette skills to engage with clients effectively, providing them with information about products and services.
• Assist in the development of customer service protocols to improve overall service delivery.
• Some content creation for social media platforms.
• Assist with basic housekeeping duties throughout the office

Skills

• Strong office skills with proficiency in data entry and management systems.
• Excellent phone etiquette, demonstrating professionalism during all client interactions.
• Proven experience in client services or customer service roles, preferably within a call center environment.
• Ability to communicate clearly and effectively, both verbally and in writing.
• Strong organizational skills with the ability to multitask and prioritize responsibilities effectively.
• A proactive approach to problem-solving, ensuring that client needs are met efficiently.
• Proficiency with Meta Business Suite, Facebook, Instagram, and some website design.
• Proficiency with Canva or similar graphic design tool

Join us as we strive to provide outstanding customer experiences!