Event Venue Assistant

Job Title: Event Venue Assistant Reporting to: Events Manager

Job Purpose
The primary purpose of this role is to support the Events Manager in developing and delivering our growing events program, carrying out a wide range of tasks.

Scope
1. Event bookings, management, planning and marketing
2. Venue Tours 
3. Venue/Décor Set-up and breakdown
4. Team Work
5. Day-of event coordination

Key Tasks
• Assist the Events Manager in planning, coordinating, marketing and delivering the events , managing and undertaking the associated booking and administrative tasks
• Promote the venue for use as an event venue, managing and undertaking the associated booking and administrative tasks.
• Show perspective clients around the venue on viewings
• Assist the events manager in setting up and breaking down events. 
• Clean the facility before and after events.
• Be willing to undertake other tasks commensurate with the post.
• Be willing to learn how to put together centerpieces, make balloon arches, and construct backdrops.
• Be able to lift up to 30lbs.
• Be able to climb a ladder.

Person specification – Knowledge, skills, attributes and experience required Knowledge
• Principles and commitment to the importance of excellent customer service 
• Good IT skills, able to use Microsoft Office software (Word, Excel, Publisher and outlook) with confidence 
• Commercial awareness, able to support profit driven activity  

• Knowledge of Events Management Principles

Skills/Attributes
• A team player, able to work flexibly and positively with others. 
• Commitment to achieving standards of excellence. 
• Able to work well under pressure in a fast paced environment, maintaining a cool, efficient and professional demeanor. 
• Self-motivated, energetic with strength of personality. 
• Proven organizational / project management skills. 
• A positive approach to problem-solving. 
• Able to work independently and reliably with minimal supervision. 
• Highly diplomatic, able to handle customers in a calm, courteous and confident manner.
• Well-developed written and verbal communication skills, including telephone manner.
• A confident communicator able to address varied audiences including visitors of all ages, groups and fellow team members including staff, volunteers and trustees. 
• Good numeracy and literacy skills. 
• A good eye for detail and excellent presentation skills.

Experience
• Experience of working in a busy, customer focused operation. 
• Experience of working in a customer facing role.
• Experience of a multi-skilled post.
• Experience of events planning, developing and management.
• Administrative and office experience. 
• Experience of handling financial transactions including cash and electronic payments. 
• Experience in one or more of the following: catering / hospitality, licensed retail, retail.

Must Have:

Reliable transportation. Sometimes we do more than one event in a day.