Retail Sales & Hospitality Associate
Retail Sales & Hospitality Associate
Join Our Passionate Team at Ridge Vineyards: Crafting Exceptional Wines, Connecting with Nature.
Explore Opportunities Across Roles and Embrace Our Commitment to Excellence and Sustainability.
OBJECTIVE: To provide exceptional guest service experience to consumers, wine club members, and members of the trade visiting our Paso Robles Tasting Room. The Retail Sales & Hospitality Associate plays a key role in delivering Ridge’s elevated hospitality standards while effectively conducting the sale of wine, wine club memberships, and non-wine merchandise. This individual must be self-motivated, articulate, and service-oriented, and be available to work weekends and weekdays as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide guests with a memorable and unique experience through:
- Personal greetings and farewells, using guest’s names whenever possible
- Enhanced education about Ridge Vineyard’s history and wines including all relevant appellation and vineyard information
- Anticipation of guest’s needs in the areas of sales, service and concierge services
- Developing relationships with guests to stimulate repeat visits and future sales
- Hosting unique, engaging and educational tastings
- Delivering effective sales strategies that result in the sale of wines and wine club memberships while keeping with our service and hospitality standards
- Daily Operations
- Thorough understanding and ability to operate direct Point-of-Sale/CRM systems (Commerce7/Salesforce) including; ringing sales transactions, researching guest purchase and wine club history, etc.
- Provide adequate set up and breakdown of Tasting Room and Private Tasting Areas
- Stocking of wines, non-wine merchandise and various marketing materials
- Breaking down and recycling all necessary elements including cardboard & glass
- Maintaining wine for tasting through bottle opening, sensory analysis and decantation
- Packaging wine for guests, including transporting wines to guests’ automobiles
- Answering phones when necessary, re-directing incoming calls to the appropriate parties
- Providing accurate and timely execution of shipping orders
- Continuously monitoring and maintaining the condition and appearance of the tasting room and surrounding grounds
- Maintaining accurate inventory of wine and non-wine products through precise transactional processing of sales, returns and mark outs.
- Providing end-of-day tasting room breakdown including washing all dishes, putting away all marketing materials, cleaning of tasting bar, office and surrounding retail areas.
NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:
Performs all related duties as assigned.
QUALIFICATION REQUIREMENTS:
- Undergraduate college degree preferred
- Prior experience in a wine service environment preferred
- Prior experience in the luxury hospitality industry with emphasis on outstanding guest service preferred
- Exceptional communication skills, both written and oral
- Excellent organizational skills
- Collaborative/team operational skills
- Ability to make empowered decisions that positively affect the customer’s experience
- Computer proficiency: Word, Excel, Outlook, Commerce7, SalesForce, Tock, etc.
- Excellent attention to detail
- Ability to work at special events on multiple weekend days and evenings periodically throughout the year
- Ability to regularly lift 40 lbs.
- Ability to accept and maintain all discipline and behavior standards unique to the alcoholic beverage industry.
- Ability to work indoors and outdoors, in varying weather environments, on potentially uneven ground of varying material.
- This position requires obtaining ABC-approved Responsible Serving Certification within 2 weeks of hire date. Ridge will compensate staff for online training, up to 5 hours. Additional program details will be provided on first day of employment.
Salary: $18-20 - depending on experience