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Operations Specialist

Career Path Services
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Do you have a knack for team building and project coordination?
Do you have a passion for great communication?
Do you love supporting a team with excellence in customer service?

The Operations Specialist is a key role responsible for supporting the office and the complex daily operations including staff events, staff culture building activities and meeting administration. This role works in an operational support capacity within the WorkSource system, which provides various employment services to clients in an interwoven system of both government and non-profit partners. In this role the Operations Specialist will provide administrative support and provide excellent customer service to internal staff. 

The ideal Operations Specialist is a person who thrives in an ever-evolving work environment and can pivot with flexibility. This position requires someone who can foster, build and maintain key relationships, someone who is a team player and who readily pitches in to support the team. The Operations Specialist duties require a self-starter who enjoys communication, readily takes ownership, and leads with energy and enthusiasm to help move the business forward. This person will be a catalyst for positivity and is someone who is eager to raise their hand and has an inquisitive approach to ambiguity.


This role is full time and will be in person based out of our Silverdale, WA office. This role involves working at multiple job sites including Silverdale, Sequim and other Jefferson County offices.

Career Path Services values the power of experience and perspective, and endeavors to build upon this vital strength. We are passionate about building and sustaining a working environment of belonging for all of our staff and customers. We believe every member on our team enriches our culture by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We are committed to attracting, recruiting, retaining and advancing an engaged team that is responsive to the needs of our diverse clients.

ABOUT THE JOB
The major responsibilities of this position include, but are not limited to:


Employee Engagement Support:

  • Support initiatives to enhance employee engagement and satisfaction for the system and with guidance with the Council and POST team Manager
  • Supports and coordinates staff events, activities, and programs to foster a positive workplace culture.
  • Facilitate regular staff meetings including agenda creation, logistics coordination, identifying and scheduling presenters, scheduling necessary training topics as directed by the council
  • Support gathering critical system updates, agenda maintenance, note taking and project management of regular center meetings.
  • Support the region’s EO officer by tracking training and supporting with site monitoring
  • Communicating CQI initiatives.

Facilities & Operations Support:

  • Oversee day-to-day operations related to the physical workplace, including office space and Infrastructure Agreement collection
  • Provide additional support with building managers to address maintenance or ADA compliance and repair needs promptly.
  • Collects information from regional partners and data sources to create reports for the council and board.
  • Initiates Continuous Quality Improvement conversations with center partners to address service delivery trends. 

Center Support:

  • Help support a system wide shared calendar for front end coverage and regular updates.
  • Provide greeter services as needed and triage customers, providing first point of contact guest services by engaging every guest within minutes of arrival.
  • Drive customer satisfaction data collection including developing strategy, tracking results, and continuous quality improvement measures.
  • Regularly assess staff needs and reports findings to council. Develop community partnerships to address needs identified by staff.
  • Produce a regular communication for staff and community partners highlighting WorkSource impact and current events.
  • Reviews customer trends via the system referral tool and reports to the council and system leadership.
     

CORE COMPETENCIES
We look for individuals who exhibit our organizational core competencies and who have the knowledge of, or ability to learn the key technical competencies and skills for this job.


Technical Competencies and Skills

  • Ability to foster, build and maintain relationships with key partners across the system.
  • Ability to collaborate as a team player and readily pitch with passion to support the team.
  • Ability to take initiative to help move the business forward; ability to take action on projects.
  • Ability to think critically with an inquisitive approach to ambiguity.
  • Familiarity with WorkSource programs and system partners
  • Exceptional verbal and written communication verbal
  • Ability to coordinate administrative services within a multiple-partner environment.
  • Knowledge of principles and processes for providing customer services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Reliable, accessible, self-confident, self-directed, forward thinking, detailed-oriented, organized, ability to coordinate, collaborate and support a complex system well.
  • Ability to take full ownership of assigned projects and can work in a group or independently.


EXPERIENCE/POSITION REQUIREMENTS

Required

  • High School Diploma, GED or equivalent
  • 2-3 years of demonstrable experience in operations, human resources, facilities management, workplace experience, transferable skills in a related field.
  • Strong organizational skills, process driven and keen attention to detail.
  • Excellent customer service skills, superior communication skills and great time management skills
  • Demonstrated ability to effectively communicate verbally and in writing with internal and external organizations in a way that conveys a positive, helpful image.
  • Working knowledge of Microsoft Office 365 Suite, Google Suite, and web content management systems.
  • Outstanding project and time management skills and the ability to juggle multiple projects simultaneously.
  • Must be able to work in a culturally diverse and fast-paced environment and demonstrate a commitment to cultural respect.

Preferred

  • More than 3 years of experience in operations, transferable skills, or experience in related fields.
  • Demonstrated success working with people from a variety of backgrounds which may include disabilities, criminal history, homelessness, family violence, poverty etc.
  • Advanced working knowledge of project management software tools or project management certification(s)


BENEFITS

In the spirit of generosity for our employees, we have developed a leading benefit package to attract employees, take care of them while working for us, and to ensure they can in turn take care of their families:

  • Leading health care package, including medical with both F.S.A. and H.S.A. options, dental, and vision
  • Basic Life and AD&D Insurance, Short Term Disability, and Long Term Disability Insurance
  • Voluntary/supplemental group term life insurance, group AD&D insurance, hospital indemnity coverage, accident coverage, critical illness coverage, legal coverage, and identity theft coverage
  • 403(b) Retirement Plan with a leading employer discretionary contribution
  • Paid Vacation (accrue 12 hours/month), Sick (accrue 8 hours/month), Bereavement (1 week), Jury Duty and Military Leave
  • 13 Paid Holidays, including Floating Holiday and Birthday Holiday
  • Cell phone reimbursement allowance, internet reimbursement allowance and Personal Development Reimbursement Allowances
  • Tuition Reimbursement program and a qualified employer for the Federal Loan Forgiveness Program


ABOUT CAREER PATH SERVICES
Career Path Services is a workforce development and employment training 501(c)3 nonprofit headquartered in Spokane, WA.  As an organization, we pride ourselves in being a part of our community and truly enriching the community we work in. We value our rich team-based environments while recognizing the creativity and initiative of individuals. Career Path Services is committed to honoring our employees' service to our mission and values by providing continuous training and development opportunities. We have been honored to be named a top 50 Best Nonprofits to Work For by the Nonprofit Times seven years in a row, and are more than proud of our employees who make this happen. Our amazing employees make us a great place to work because of their high character and competence. Career Path Services is an equal opportunity employer. Auxiliary aids and services are available upon request to persons of disability. TTY relay 1-800-833-6388. Career Path Services receives support and funding from federal grants. Read more about federal grant funding at www.careerpathservices.org/federalfunding.  
Empowering All People. Enhancing an Equitable Workforce. Enriching Diverse Communities.

Job: Operations Specialist
Primary Location: Silverdale, Washington (Olympic Region)
Salary: Salary range for job offer: $55,000-61,000 annually, DOE, plus benefits. Full annual salary range for lifetime of position: $55,000-81,000.
Recruitment Closing Date: Open until filled - The hiring authority reserves the right to make hiring decisions and/or close this posting at any time. Interested applicants are encouraged to apply early.