Inside Sales Specialist

Position Summary: The Inside Sales Specialist is the entry point into the company.  This position will quickly work their way up.  They will work directly with the sales teams, mechanical suppliers, direct
customers, and customer service personnel to perform sales support functions including product training, business
development functions, and assisting in pre work to release orders for doors, fans, loading dock equipment, and/or other
product lines. This role is responsible for handling incoming calls from outside product leads, mechanical suppliers, direct
customers, and working with customer service on orders issues/questions. Supports the management and coordination in
a large domestic area ensuring target sales achievement and total customer satisfaction.
I. Description of Essential Job Functions:
• Develop a complete understanding of assigned product applications including design, installation, and operation
and interact with distributors, end users, and architects.
• Provide sales support for all Regional Sales Managers in their specific territories.
• Assist the Regional Sales Manager team in aiding US distributors with marketing and submittal pieces and segmentspecific
penetration strategies.
• Develop and maintain relationships with 4 Front distributors. Plan and ensure optimum use of resources with
distributors to attain assigned targets and objectives. Perform effective online training experiences to distributors.
• Compile lists of prospective customers for use as sales leads based on information from existing customer end user
lists, business directories, industry ads, trade shows, internet web sites, newspapers, and other sources.
• Source new sales opportunities through inbound leads via the website, internet, and inbound phone calls. Provide
initial follow up on leads and document all aspects of the lead follow up process in the Customer Relationship
Management (CRM) system.
• Perform outbound cold calls and emails to targeted customers.
• Respond consistently and efficiently to applicable client calls and requests.
• Actively increase sales through upselling and follow up on customer quotations.
• Reviews and approves non-standard quotes or bids.
• Contacts customers and prospective customers to determine their needs and degree of interest and satisfaction with
4Front products.
• Enter new customer data and other sales contact data for current and potential customers into the computer database.
• Assist in covering day-to-day activities in any open territories as needed by management.
• Perform post shipment/installation follow up with customers to ensure customer satisfaction on product jobs.
• Provides liaison with production and engineering functions to ensure on-time delivery and resolution of any
technical related problems.