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B2B Sales & Account Management Rep

Pella Products of KC
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Company Description

Pella Products of Kansas City is a distributor of Pella® Windows and Doors. They offer a full line of window and door products including vinyl, fiberglass, wood, and wood with aluminum clad. With over 40 years of exclusive service to the Kansas City metro area, Pella Products of Kansas City provides a one-stop shopping experience from product selection to installation and servicing.

 

Role Description

This is a full-time on-site role for a B2B Sales & Account Management Rep at Pella Products of KC, Inc. in Lenexa, KS. The role involves day-to-day tasks such as communication with customers, providing exceptional customer service, sales quoting & other activities, maintaining existing customer relationships, and visiting job sites.

 

Job Responsibilities

  • Maintain and enhance existing customer base.
  • Solve problems and negotiate conflict.
  • Operate within company policies and procedures.
  • Perform positively within a goal-oriented environment.
  • Acquire new repetitive business to meet growth objectives.
  • Maintain and make available when requested, a complete customer list containing name, address, phone numbers, and other pertinent account data in SalesForce.
  • Professionally and honestly represent products and services without making any false claims or warranties.
  • Provide accurate and correct information from Pella KC to consumers regarding pricing, product instructions, contracts, quotations, and reports.
  • Provide all necessary paperwork and related follow up information to ensure accurate and orderly delivery of products to the customer within the confines of established company production and delivery schedules.
  • Cover the front desk and/or showroom when scheduled.
  • Make minor deliveries and perform minor warranty/service work when necessary.
  • Visit job sites regularly and report information to team.
  • Provide outstanding customer service.
  • Be responsive.
  • Maintain a team attitude.
  • Accept personal responsibility for performance.
  • Be an advocate of Pella Products of Kansas City, beyond the workplace.

Qualifications

  • Communication and Customer Service skills
  • Sales skills
  • CRM system knowledge
  • Ability to build and maintain client relationships
  • Strong negotiation and problem-solving abilities
  • Knowledge of the window and door industry is a plus
  • Bachelor's degree in Business or related field preferred