Telephone Operator, Information Technology Systems

Position Type: Federal Work Study or Non-Work Study 

Essential Duties and Responsibilities 

Responsibilities include, but are not limited to the following: 

• Answer incoming calls and route callers to the appropriate department or individual.
• Provide information about the university's services, hours of operation, and address.
• Maintain accurate records of calls and activities.

Requirements

Minimum Qualifications:

• Communication Skills: Clear and concise verbal communication is crucial for understanding and conveying information accurately.
• Active Listening: Paying close attention to callers to understand their needs and respond appropriately.
• Customer Service: Providing friendly and efficient service to ensure a positive experience for callers.
• Problem-Solving: Quickly identifying and resolving issues that may arise during calls.
• Patience and Empathy: Remaining calm and understanding, especially when dealing with frustrated or upset callers.
• Attention to Detail: Ensuring accuracy in taking messages, transferring calls, and updating information.
• Technical Proficiency: Basic phone and computer skills to handle call routing and data entry.

Physical Requirements:

• Position is 100% onsite.

Anticipated Schedule:

• Up to 20 hours per week, weekdays between 8:30 AM – 5:00 PM.

Job Contact: 

• Edward Tracy – tracyeg@udmercy.edu - (313) 993-1554