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9-1-1 Public Safety Communications Dispatcher

National Testing Network
Email

GROVE CITY
4035 BROADWAY
GROVE CITY, OHIO 43123
(614)227-3000
http://www.grovecityohio.gov
 

Updated: April 16, 2025


 

 

9-1-1 Public Safety Communications Dispatcher

SALARY

$32.74 Hourly

$2,619.20 Biweekly

$5,674.93 Monthly

$68,099.20 Annually

LOCATION

Grove City, OH

JOB TYPE

Full-time

JOB NUMBER

25-9413-1

DEPARTMENT

Police

OPENING DATE

04/18/2025

CLOSING DATE

5/16/2025 11:59 PM Eastern

General Description and Qualifications

The City of Grove City is currently seeking candidates for the role of 9-1-1 Public Safety Communications Dispatcher.  If you're an organized multi-tasker with a passion for helping others and looking to begin a rewarding career as a first responder, apply now to join our dedicated team of professionals.  

 

A 9-1-1 Public Safety Communications Dispatcher is responsible for answering both emergency and routine calls, evaluating the appropriate response and dispatching resources. They play a critical role in translating emergency situations into actionable instructions for police, fire, and other response teams. Clerical functions and public relations are included in the job responsibilities.


REQUIREMENTS:

·        Completion of secondary education (High school graduate or equivalent)

·         Must be at least 18 years of age at the time of application.

·         Must be a U.S. citizen or authorized to work in the U.S.

·        Have a valid driver's license or state ID.

·       Have reliable transportation means to and from work.

·        have reliable transportation means to and from work.

The ideal candidate: 
 

  •  
    •  
      • Has proven ability in written and oral communication. 
      • Has excellent customer service skills. 
      • Is eager to learn and master new information. 
      • Works well in a team environment. 
      • Has a passion for public safety and helping others. 
      • Has open availability as the 911 dispatch center is a 24 hour per day, 365 day per year operation.   

This role belongs to the Fraternal Order of Police - Ohio Labor Council (FOP-OLC) collective bargaining union and participates in the OPERS pension system. 

To be considered for this position: 

Step 1 - Take the Civil Service examination ECOMM National Computer Simulations test through NTN at https://nationaltestingnetwork.com. The test is $46. If you've already taken this test in the previous 12 months, transferring scores to Grove City is $15.

Step 2 - Online application with the City of Grove City.

Essential Functions of the Position

·        Call taking – emergency and routine.

·        Radio communications – clear, concise and professional.

·        Computer operations – efficient and accurate.

·        Professional certifications – Emergency Medical and Fire Dispatch (EMD, EFD), Ohio. LEADS and national computer database, CPR/AED – achieve and maintain. These certifications are earned while on the job and are paid for by the City of Grove City. 

·        Communicate with and provide information to police, fire, and medic responders.

·        Dependable, consistent attendance.

·        Ability to maintain confidential and sensitive information.

·        Possess and demonstrate an ability to manage multiple critical responsibilities and perform efficiently and effectively under emergency circumstances.

·        Ability to work a variety of days, shifts and hours.

·        Performs other related duties as assigned.

Working Conditions and Equipment Operated

The following are examples only and are not intended to be all-inclusive: Telephone, communications equipment, personal computer, computer software, printer, copy machine, fax machine, and other standard business office equipment.

 

Note: In accordance with the U.S. Department of Labor physical demands strength ratings, this is considered light work.

 

Minimum Acceptable Characteristics, Licensure and/or Certification

TO BE CONSIDERED FOR EMPLOYMENT YOU MUST SUCCESSFULLY COMPLETE:

·        ECOMM National Computer Simulations test through NTN at https://nationaltestingnetwork.com.

·        Online application with the City of Grove City.

·        PRADCO online assessment. 

·        Personal History Questionnaire.

·        Thorough background investigation. 

·        Polygraph examination.

·        Ohio Law Enforcement Automated Data System (L.E.A.D.S.) clearance.

·        Medical examination with drug screening.

·        Psychological evaluation.

Background Removal Standards for Police Communication Technicians

The review of any disqualifying behavior described below begins from the date of application. The Chief of Police may consider a waiver for any disqualifier depending on the situation.

A. Honesty/Falsification – Applicants may be removed from the selection process for any of the following reasons:

1. At any stage of the selection process, the applicant provides false, incorrect or substantially inconsistent information.
2. At any stage of the selection process, the applicant fails to disclose or acknowledge any disqualifying behavior or activity on the part of the applicant, relative to, and governed by, any of the Background Removal Standards.
3. The applicant’s failure or refusal to answer or respond to oral and/or written questions during any phase of the selection process.
4. If applicable, any attempt by the applicant to distort the truth verification examination results.
5. The applicant’s use or attempted use of political influence to secure employment.

B. Personal History – Applicants are removed from the selection process for any of the following reasons:

1. A conviction of a misdemeanor crime of domestic violence involving use of force or threatened use of a deadly weapon.
2. Verified or admitted physical or emotional abuse of one’s spouse, ex-spouse, child, stepchild, parent or any other relative or person with whom one lives, has a relationship or has had a relationship.
3. Non-compliance with a court order or legal contract to provide child support, alimony or other financial responsibility as determined by the appropriate support enforcement bureau or a court of law within the preceding five (5) years.
4. Intentional violation of any protective or temporary restraining order as determined by a court of law within ten (10) years.
5. Verified or admitted sexual abuse of another.

C. Employment - Applicants are removed from the selection process for any of the following reasons:

1. Two or more involuntary terminations and/or discharges from employment within the last five (5) years. This shall not include terminations resulting from a business ceasing operations, or resulting from being laid off from a position of employment.
2. Discharge or resignation in lieu of discipline from any criminal justice-related employment.

D. Military History – Applicants are removed from the selection process for any of the following reasons:

1. Dishonorable or Bad Conduct Discharge from the Military.
2. Conviction of any article of the Uniform Code of Military Justice that is equivalent to a felony or other listed disqualifying misdemeanor in this standard under the Ohio Revised Code (ORC).

E. Traffic – Except as provided below in Number 4 of this Section, applicants are removed from the selection process for any of the following reasons:

1. Any conviction of vehicular homicide or related offense(s).
2. OVI:
a. Conviction within the past three (3) years, or
b. More than one (1) OVI conviction as an adult; or
c. More than two (2) OVI convictions, if one of the convictions was as a juvenile.
3. At the time of the application or anytime during the selection process, the applicant does not possess a valid driver’s license and auto insurance as required by the resident state if the applicant owns a motor vehicle.
4. Four (4) or more moving violations in the past three (3) years will be reviewed to determine whether the applicant should be removed from the selection process.

F. Gambling – The term “gambling offense” includes any activity defined as gambling by a federal, state, local statute or ordinance in the jurisdiction where the activity occurred. Applicants are removed from the selection process for any of the following reasons:

1. Conviction of a gambling offense, within the last five (5) years.
2. Admission to gambling that has resulted in an unstable financial or credit history within the last seven (7) years.
3. Conviction of or admission to engaging in the promotion of illegal gambling activity wherein the applicant gains, or attempts to gain, a financial benefit.

G. Criminal Activity – Applicants are removed from the selection process for any of the following reasons:

1. Any theft offense(s) as an adult, within the last five (5) years, which (a) singularly or cumulatively exceeds $1,000.00; or (b) establishes a pattern of theft offenses from an employer during the course of employment. Exceptions include music or file downloads.
2. Any insurance claims or applications for welfare, workers’ compensation, unemployment compensation or other public assistance benefit program determined to be fraudulent by the body overseeing the claim, compensation, or benefit program.
3. Any admission or conviction of an offense, as an adult, defined as a felony by the federal, state, or local law of the jurisdiction where the offense occurred. An admission of a felony offense would be disqualifying unless otherwise addressed in these standards. Exceptions include music or file downloads.
4. Any admission or conviction of an offense, as a juvenile, of one (1) violent felony as defined by the federal, state or local law of the jurisdiction where the offense occurred.
5. Any admission or conviction of a M-1 or M-2 misdemeanor offense, as an adult, as defined by the Ohio Revised Code or similar federal, state, or local law of the jurisdiction where the offense occurred in the last five (5) years will be reviewed in determining suitability for appointment (unless otherwise addressed in these standards).
6. Any admission or conviction of more than one (1) M-1 or M-2 misdemeanor offense, as a juvenile, as defined by the Ohio Revised Code or similar federal, state, or local law of the jurisdiction where the offense occurred in the last five (5) years will be reviewed in determining suitability for appointment (unless otherwise addressed in these standards) (does not include traffic or minor misdemeanors).
7. Any admission of an offense for carrying a concealed weapon within the last five (5) years if it is defined as a felony by the federal, state, or local law where the offense occurred.

H. Controlled Substances – Applicants may be removed from the selection process for any of the following reasons:

1. Any illegal or unlawful possession, use, or purchase of controlled substances within five (5) years before application or admitted use during any portion of the selection process. Exceptions include: marijuana and ADHD medications such as Adderall or similar derivatives.
2. Any use of ADHD medication within one (1) year of application, without a prescription as lawfully written by a medical professional pursuant to state law.
3. Any possession, use, or purchase of marijuana within ninety (90) days before application, except as expressly permitted pursuant to a medical recommendation under Ohio law or prescription as lawfully written by a medical professional pursuant to state law, will be reviewed in determining suitability for appointment.
4. Any possession, use, or purchase of marijuana during any portion of the selection process.
5. Any pattern of use of controlled substances, including marijuana, within the past seven (7) years.

I. Applicant Non-Responsiveness – An applicant may be removed from the selection process for any of the following reasons:

1. Failure to appear for pre-interview/interview.
2. Failure to appear for physical fitness testing.
3. Failure to appear for truth verification examination.
4. Failure to appear for medical examination.
5. Failure to appear for psychological evaluation.
6. Failure to respond to phone calls or correspondence from agency personnel.
7. Unable to locate at address/phone number on file.
8. Applicant is no longer interested in employment with the City of Grove City.

J. Physical Standards

1. Applicants may not have visible tattoos or body art which are considered offensive. Examples of offensive tattoos or body art include, but are not limited to:
- Extremist tattoos that feature philosophies, groups, or activities that promote racial or gender intolerance; encourage discrimination based on numerous factors, including race, gender and religion; advocate violence or "other unlawful means of depriving individual rights under the U.S. Constitution, and Federal or State law.
-Indecent tattoos that are grossly offensive to modesty, decency, propriety, or professionalism.
- Sexist tattoos that advocate a philosophy that degrades or demeans a person based on gender or demeans or degrades an entire gender.
- Racist tattoos that advocate a philosophy that degrades or demeans a person based on race, ethnicity, or national origin or degrades or demeans an entire race, ethnicity, or national origin.

Additionally, the City forbids tattoos that are visible while in a City-issued or approved uniform. Individuals may utilize approved tattoo cover-up devices, such as TatJacket or Tattoo Cover Sleeves, to cover non-prohibited tattoos on their arms and legs.

Note: Unless otherwise noted, standards which reference a time frame are calculated from the date an individual applies to take the City civil service examination.

 

The City of Grove City is an Equal Opportunity Employer.

Agency

City of Grove City

Address

4035 Broadway
Grove City, Ohio, 43123

Phone

614-277-3013
614-277-3000

Website

http://www.grovecityohio.gov