Customer Logistics Management Trainee

A Day in the Life of a Customer Logistics Trainee

Norfolk Southern Customer Logistics is the intersection between our 7,000 customers and the services of Norfolk Southern.  This team is responsible for managing supply chains, handling service issues, analyzing data, creating solutions for our customers, and creating an excellent customer experience.  

Strong analytical skills and great communication are key to this position.

The Customer Logistics team plays a key role in supporting the success of the customer’s journey. This dynamic team works hand-in-hand with our transportation, marketing and sales, and accounting departments and other groups that impact the customer experience. Norfolk Southern Customer Logistics is composed of many unique operating teams and our analysts will get the opportunity to work with each team to assess where their skills and interest best align. The Customer Logistics Analyst position is ideal for individuals who want to join the Norfolk Southern team and build a foundation that will support continued career advancement while developing their leadership and management skills.

Roles & Duties of this position can include:

Coordinate and analyze data and operational events to ensure proper movement, reporting, notification, and remediation of exceptions

Planning of assets and resources to support the business

Building relationships with customers and operations to ensure excellent service

Identification of opportunities for process improvement or standardization

Leading a team of customer care associates

Education / Experience

What makes a successful Customer Logistics Analyst?

Strong verbal and written communication skills

Collaborative business approach

Excellent analytical skills

Initiative and creativity in developing solutions to complex business problems

Bachelor’s/Master’s Degree

Preferred Degree Paths: Supply Chain Logistics, Business, Industrial Engineering, and majors in a similar field of study will be considered

Minimum Level:  Less than 1 year; Preferred Level:  1-2 years