Departmental Analyst (Trainee) 9-P11

Are you a detail-driven problem solver who loves improving processes and ensuring top-notch quality? Do you thrive in a dynamic environment where innovation, collaboration, and critical thinking are valued? If so, we have the perfect opportunity for you. We are looking for a Quality Assurance Analyst to help shape and enhance our department’s quality assurance processes. In this role, you’ll:

• Develop and implement quality assurance procedures.
• Conduct quality reviews for phones call, correspondence, and tax returns.
• Assist in identifying and recommending process improvements.
• Collaborate with area leaders to enhance training and standardize work practices.

Success in this role requires strong attention to details, critical thinking, communication, and relationship-building skills. You’ll be joining a motivated, hardworking team dedicated to excellence. If you’re ready to make an impact and grow in a supportive, fast-paced environment, click on the link below to learn more.