Member Experience Specialist
Job description
About Us:
Positive Impact Taekwondo is more than a martial arts school—it’s a community built on discipline, respect, and personal growth. Founded by a former Olympic athlete, our school blends world-class Taekwondo instruction with a deep commitment to youth development, family values, and community engagement. We serve students of all ages and skill levels, helping them unlock their potential through structured training, positive reinforcement, and character-building experiences. Whether it’s on the mat, at school demos, or during competitions, our mission is to make a lasting impact by empowering every student to grow into their best self.
Job Summary
This role is ideal for someone who enjoys being the go-to person at the heart of a vibrant martial arts school. You’ll manage daily operations, support member communication, assist with events, and ensure everything runs smoothly using Spark Membership CRM software. This is an on-site, part-time position based in Milton, MA, with working hours from 3:30 PM to 7:30 PM, Monday through Friday.
Key Responsibilities:
Management of Spark CRM Software:
- Weekly Newsletter: Craft, schedule, and send weekly newsletters to our subscribers.
- Event Promotions: Create and send specific event email promotions routinely prior to events. And Create Check out Pages
- Bi-weekly Spark Zoom Meetings: Coordinate and attend bi-weekly Spark Zoom meetings, followed by summarizing discussions and action items for the Leadership Team.
- Social Media Collaboration: Work closely with social media managers to promote external events.
Customer Relationship Management (Also in Spark CRM Software):
- Lead Follow-Up: Follow up on leads to nurture and convert them into trial bookings or memberships.
- Courtesy Calls: Make courtesy calls/texts to clients prior to their booked trial sessions.
- Post-Trial Follow-Up: Follow up with clients after their trial sessions to gather feedback and encourage membership sign-ups.
- Membership Sign-Ups: Assist clients with the membership sign-up process.
System Monitoring and Updates(Also in Spark CRM Software):
- Automations: Monitor and update automations within the Spark CRM software as needed.
- New Member Maximizer: Ensure the New Member Maximizer Function is operating efficiently.
Communications and Promotions:
- Engage with parents, manage equipment sales, and maintain the cleanliness and organization of the program space, fostering a positive environment.
- PTOs, Parks & Recs: Communicate with Parent-Teacher Organizations, Parks & Recreation departments, and other organizations to share information about our events and promotions.
- Event and Flash Sales: Send out notifications about events and flash sales to current contacts.
Meetings and Check-Ins:
- Bi-Weekly Zoom Check-Ins: Conduct weekly Zoom check-ins with Master Brown.
- Monthly Leadership Team Meetings: Participate in monthly meetings with the Leadership Team.
Qualifications:
- Experience with CRM software (preferably Spark CRM) and email marketing tools.
- Experience with Microsoft Excel
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Proficient in using Zoom and other virtual meeting platforms.
- Ability to work independently and as part of a team.
- Previous experience in a customer service or administrative role is a plus.
- A proactive approach to problem-solving and the ability to handle multiple tasks efficiently.
Join us as a Member Experience Specialist where your contributions will make a significant impact on our members' satisfaction and loyalty!
Job Type: Part-time
Pay: $20.00 per hour
Expected hours: 16 – 20 per week
Schedule:
- Evening shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Milton, MA 02186 (Required)
Ability to Relocate:
- Milton, MA 02186: Relocate before starting work (Required)
Work Location: In person