Telecommunications Clerk

Join Our Team at the Oshkosh Police Department!

Position:  Telecommunications Clerk (Part-Time)

Work Schedule:  Thursdays, Fridays, and Saturdays from 6 p.m. - 2:30 a.m.

Hourly Pay:  $20.91 - $23.90 with a full benefits package

Are you ready to take on a dynamic role that serves the community of Oshkosh? We are looking for a diligent Telecommunications Clerk to be the cornerstone of our Customer Service Desk operations. If you're someone who thrives under independence yet values team collaboration, this is the perfect opportunity for you!

Role Highlights:

Telecommunications Clerks handle operations at the Oshkosh Police Department Customer Service Desk with autonomy and are integral in creating strong public relations and efficient communication within the department.

Key Responsibilities:

Customer Service: 

• Professionally handle incoming calls, transfer those to the correct department and ensure communication lines are smooth and efficient.
• Aid the public by providing information and processing requests for emergency and non-emergency services.
• Act as a department ambassador, maintaining a positive public image through high-quality service.

Data Entry:

• Accurately input service requests into our Computer Aided Dispatch system and other necessary software, adhering to required timeframes.

Form Processing and File Maintenance:

• Manage parking permits, citations, and records requests efficiently, while maintaining accurate records/files.

Training and Development:

• Engage in ongoing training to stay up-to-date with the latest police principles, practices, and department operations.

What You Bring:

Education & Experience:

• Must be at least 18 years old with a High School diploma or equivalent.
• At least one year of customer service experience, with proficient typing skills.
• Ability to attain and maintain the TIME System Certification.

Skills & Abilities:

• Strong command of modern office software and data management systems.
• Excellent communication skills; fluent in English.
• Ability to manage multiple tasks effectively under minimal supervision.
• Familiarity with legal structures, geographic locations, and community resources.
• Discretion in handling confidential information.
• Flexibility to work various shifts, including weekends and overtime as needed.

Perks of Joining Us:

At the Oshkosh Police Department, you're not just getting a job—you're becoming part of a team committed to serving the community with excellence. With competitive benefits and opportunities for personal and professional growth, your role here will be both rewarding and fulfilling. 

Elevate your career with a purpose-driven position that makes a difference!  Apply online at www.oshkoshwi.gov.

The City of Oshkosh is an Equal Opportunity Employer committed to a diverse workforce.