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Manager of International Admissions Operations

Oregon State University

Oregon State University

Department: INTO OSU Program (INT)

Appointment Type: Professional Faculty

Job Location: Corvallis

Recommended Full-Time Salary Range: $48,945-$60,000

Job Summary:

The Office of International Admissions is seeking a Manager of International Admissions Operations. This is a full-time (1.00 FTE ), 12-month, professional faculty position.

The Office of International Admissions at Oregon State University processes and evaluates applications for all international applicants at the undergraduate level, for selected graduate level programs, and for all English language and academic preparatory programs administered by INTO OSU , including the undergraduate and graduate Pathway programs. The Manager of Business Operations for the Office of International Admissions is responsible for operations within the office of OSU International Admissions and manages the admissions process for these programs from the point of initial inquiry to application and enrollment. Under the guidance and support of the Director of International Admissions, this position develops and maintains relationships with key stakeholders, both internally on campus and externally throughout the world to promote the interests of OSU International Admissions, Oregon State University, INTO OSU , and INTO University Partnerships.

Why OSU?

Working for Oregon State University is so much more than a job!

Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don’t wait for challenges to present themselves — we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all.

FACTS :

• Top 1.4% university in the world
• More research funding than all public universities in Oregon combined
• 1 of 3 land, sea, space and sun grant universities in the U.S.
• 2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties
• 7 https://hr.oregonstate.edu/work-life/diversity-and-cultural-resources that offer education, celebration and belonging for everyone
• 100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates
• 35k+ students including more than 2.3k international students and 10k students of color
• 217k+ alumni worldwide
• For more interesting facts about OSU visit: https://oregonstate.edu/about

Locations:

Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport.

Oregon State’s beautiful, historic and state-of-the-art main campus is located in one of America’s best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.

Total Rewards Package:

Oregon State University offers a https://hr.oregonstate.edu/benefits/prospective-employee with benefits eligible positions that is designed to meet the needs of employees and their families including:
• Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents.
• Free confidential mental health and emotional support services, and counseling resources.
• Retirement savings paid by the university.
• A generous paid leave package, including holidays, vacation and sick leave.
• Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities.
• Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program.
• Optional lifestyle benefits such as pet, accident, and critical illness insurance, giving you peace of mind and the support you need to thrive in all aspects of your life.

Future and current OSU employees can use the https://hr.oregonstate.edu/benefits/new-employees/benefits-calculator to learn more about the full value of the benefits provided at OSU .

Key Responsibilities

50% ADMISSIONS APPLICATION AND DATA PROCESSING

• Oversee application processes from initial inquiry through to enrollment within the agreed timescales and admissions procedures for INTO OSU and OSU international admissions, including all international undergraduate programs as well as a select group of graduate programs supported by INTO OSU , and all INTO OSU Academic English and Pathway programs.
• Monitor workflow and identifies more efficient procedures to ensure accurate and timely processing
• Responds to inquiries both from within and outside the University relating to processing and management issues.
• Assist in developing, documenting, and implementing policies and procedures relating to admissions, transfer articulations, and recruitment scholarship awarding.
• Collaborate with the OSU Division of Enrollment Management to ensure appropriate admissions standards are maintained;
• Responsible for ensuring consistent reporting of data within the OSU International Admissions office;
• Liaise with technical staff on Student Information Systems (Banner) and Salesforce processes and procedures;
• Maintain a thorough understanding of how all transactions are recorded in Salesforce, Banner, and Slate and how data is extracted.
• Create and run data integrity reports to identify and correct errors in admissions and articulation processes.
• Work with the International Admissions Leadership team to identify inefficiencies and streamline processes.
• Provide outreach and respond to inquiries from students and stakeholders who have various identities, cultural and linguistic backgrounds, communication styles and expectations, regarding OSU and INTO OSU programs and application processes.
• Optimize student conversion rates from potential inquiries through good relationship management with key stakeholders and prospective students;
• Develop effective working relationships with OSU departments, INTO Regional Offices, the INTO Application Processing Center and other INTO partner universities;
• Assist with the distribution of marketing material where required and build effective working relationships with the IUP and INTO OSU marketing and sales teams
• Serve as a Designated School Official (DSO ) to create I-20 immigration documents;

25% LEADERSHIP

• Under direction and in collaboration with the Director of International Admissions, provide strategic leadership to the OSU International Admissions units and ensure that the vision and mission of the unit are in alignment with OSU and INTO OSU goals including support for the public/private partnership concept;
• Participate as an active member of the International Admissions Leadership Team, collaborating in the development of annual strategic agendas for the office;
• Provide creative, dynamic and thoughtful management skills to the Office of International Admissions
• Design processes and procedures for OSU International Admissions in collaboration with relevant INTO OSU and OSU staff;
• Maintain knowledge of all office functions and act on behalf of the other team members as required in their absence.
• Troubleshoot issues or problems for students, educational counselors, parents, faculty, staff, INTO network colleagues and other stakeholders.
• Represent INTO OSU and OSU within the larger context of the University

20% SUPERVISION

• Lead and motivate team and problem-solve effectively;
• Supervise the International Admissions Business Operations team, consisting of 2-3 OSU and affiliate employees, including hiring, assigning work, monitoring progress, and resolving problems;
• Work closely with the International Admissions leadership team in hiring, training and supervision of International Admissions staff; Provide team members with appropriate tools for success, including professional development opportunities.

5% OTHER DUTIES AS ASSIGNED

• These duties include but are not limited to, assisting with publications and website updates regarding admissions policies and transfer articulations, assist with training sessions, and conduct research on statewide and national enrollment trends as needed. Provide support for orientation, serve on search committees, and participate in professional development activities.

What You Will Need

• Bachelor’s degree, and a minimum of three or more years of progressively responsible management and administrative experience including the supervision of staff.
• Experience working in a fast-paced, demanding environment.
• Experience interpreting and communicating complex policies and procedures to a diverse and broad group of stakeholders with varying backgrounds, needs, and identities.
• Excellent analytical skills that demonstrate the successful evaluation of protocols, procedures and processes and improvement plans, including the ability to troubleshoot unexpected challenges quickly.
• Strong interpersonal, oral, and written communication, and organizational skills while providing excellent customer service to a diverse and broad group of stakeholders with varying backgrounds, needs, and identities in a fast-paced, demanding environment.
• Strong computer skills and experience using databases and/or customer relationship management software such Salesforce, SLATE , and Banner.
• Experience working as a team member on projects and implementation of new initiatives.
• Must be a U.S. Citizen or U.S. Permanent Resident to serve as a Designated School Official (DSO ) in accordance with federal immigration regulations.

This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.

What We Would Like You to Have

• Experience working in a university admissions office.
• Experience working with international populations who have various levels of English proficiency, such as experience living or working abroad.
• Experience working in an educational Public-Private partnership.
• Knowledge of Salesforce, Slate, Banner, and other data management applications.

Working Conditions / Work Schedule

Typical office environment; standard office hours with some evenings and weekend engagements.

Special Instructions to Applicants

To ensure full consideration, applications must be received by April 18, 2025. Applications will continue to be accepted after the full consideration date, until a sufficient applicant pool has been achieved or the position is filled. The closing date is subject to change without notice to applicants.

When applying you will be required to attach the following electronic documents:
1) A resume/CV;

2) A cover letter indicating how your qualifications and experience have prepared you for this position; and

3) A response to the following questions (uploaded as Other Document 1).

• Describe a situation where you identified and resolved a complex data integration issue. How did you diagnose the problem, and how did you communicate the technical details and solution to a non-technical stakeholder?
• Describe a time when you faced a high-pressure work challenge with tight deadlines. How did you prioritize tasks, stay focused, and ensure a successful outcome?

You will also be required to submit the names of at least three professional references, their e-mail addresses and telephone numbers as part of the application process.

Starting salary within the salary range will be commensurate with skills, education, and experience.
For additional information please contact: Marigold Holmes, marigold.holmes@oregonstate.edu
We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status.
OSU will conduct a review of the National Sex Offender Public website prior to hire.

OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide range of lived experience including involvement with the justice system. This job has “critical or security-sensitive” responsibilities. If you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at our https://hr.oregonstate.edu/careers/background-checks website including the https://hr.oregonstate.edu/careers/candidates section for more details. If you have questions or concerns about the pre-employment check, please contact OSU’s Employee and Labor Relations team at employee.relations@oregonstate.edu.

To apply, please visit: https://apptrkr.com/6155573

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