Clinical Quality Intern

Position Summary

The Clinical Quality Intern will assist in reviewing clinical documentation, classifying, and resolving internal incident reports within our internal ticketing system along with activities assigned by Director of Clinical Quality. This role will also help identify and escalate critical incidents to the designated parties. This is a part-time (25 hours per week), temporary, paid, six-month internship with potential for continuation based on performance and organizational need.

Success measures include adherence to Centria policies, flawless execution of tasks, and meeting or exceeding personal qualitative and quantitative key performance indicator (KPI) metrics.

Duties and Responsibilities

The below reflects the essential functions considered necessary for this role and shall not be construed as a detailed description of all work requirements inherent in the job or assigned by supervisory personnel. This job description is used as a guide only and not inclusive of all responsibilities and job duties.

• Review and classify internal Incident Reports via the internal ticketing system.
• Correct data entry to accurately reflect all information included in the Incident Report.
• Review new Incident Reports and escalate critical incidents to the relevant collaborators based on defined criteria.
• Verify that relevant collaborators were alerted to critical incidents at the time of the occurrence and that all necessary steps were completed.
• Develop reports and visual analysis of data to drive decisions around risk reduction and present to the Director of Clinical Quality.
• Support internal communication around incident reporting.
• Report out weekly on task completion and accomplishments as well as any barriers impacting efficiency.
• Compliance with Centria’s Code of Conduct, policies and procedures, and Federal and State laws.
• Responsibility to report violations of Company policies or the Code of Conduct.

Qualifications

Education and Licenses

• High School Diploma or equivalent
• Actively pursuing a relevant degree such as a degree in Healthcare Administration or a related field

Work Experience

1+ year of general work experience

Equipment and Technology Requirements

• Basic computer skills
• Working knowledge of laptop/desktop PC
• Proficiency in Microsoft Suite
• Proficiency in G Suite, including Google Sheets

Other Competency Requirements

• Ability to follow written instructions
• Ability to use computers and computer/software programs
• Ability to communicate expressively and receptively

Knowledge and Skills

• Effective time management and ability to multi-task;
• Ability to communicate effectively, both oral and written, with internal and external stakeholders at multiple levels;
• Ability to build rapport with team members;
• Ability to organize and collect feedback to adjust strategies;
• Excellent interpersonal and listening skills;
• Demonstrated strong work ethic with attention to detail, accuracy, and quality.

Working Conditions

• Centria's office hours are Monday through Friday from 8:30 AM – 6:00 PM.
• Additional time or occasional shifts in schedule may be required to complete the above work or meet company objectives.

Physical Demands

While performing the duties of this job, physical requirements such as bending, reaching, lifting, pushing, or pulling up to 30 pounds may be required. This role will require sitting most of the day as well as walking and standing periodically. This role may require close visual acuity on computer screens or monitors and the ability to analyze data and figures on a screen.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Centria reserves the right to amend this job description at any time, with or without written notice.