Assistant Director, Admissions Operations

This position has the opportunity to be based at either of our campuses located in Fort Collins, CO (Larimer Campus) or Westminster, CO (Westminster Campus).

Please select your campus(es) of interest in the application.

Who We Are

With three campuses along Colorado’s Front Range, FRCC is the state’s largest community college. We enroll close to 28,000 students annually from our diverse service area, which offers a variety of cultural and recreational activities.

Each year approximately 5,000 FRCC students transfer to four-year universities and FRCC offers more than 36 career training programs that prepare students for immediate employment and rewarding careers. Last year, more than 5,000 high school students took concurrent enrollment classes with us, earning college credit without having to pay college tuition. And we were recently ranked as one of the “Top Online Colleges” in the country by Newsweek.

One of FRCC’s main goals is to offer educational excellence for everyone. The college’s strong commitment to student success means we start by creating an inclusive and equitable environment—one where both students and employees feel they belong and are supported. FRCC’s focus on diversity, equity and inclusion is woven into the fabric of our college conversations and decision-making processes. We are actively seeking to hire a workforce that reflects the diversity of our student body.

The college is also an emerging Hispanic Serving Institution. For us, becoming an HSI is an intentional commitment to being a college where our Latinx (and other historically marginalized) students thrive.

FRCC employees and leaders work hard to create a culture of collaboration, innovation and pride. We’re looking to hire people who share these values—along with our commitment to student success, equity and excellence.

Who You Are

As the Assistant Director for Admissions Operations, you will report directly to the Senior Director of Admissions, Recruitment and Orientation (ARO). You will provide leadership to the Admissions Operations team and direction for FRCC’s prospective student and application technologies including the Ellucian Recruit Client Relationship Management System (CRM Recruit) and other technologies connected to the prospective and applicant student experience. As the Assistant Director, you will implement FRCC’s student focused culture by programming and overseeing all applications, software operations for college recruiters, and prospective student communications with a commitment to deliver quality service to students during enrollment.

In the position of Assistant Director for Admissions Operations, you will be responsible for the technology supporting prospective student inquiry and application processes, processing applications, leading application processing team to monitor and review for fraudulent applications, keeping inquiry and applicant data clean, and managing the effectiveness of prospective student / application technology. Serves as the application and admissions operations expert providing training, training resources, and strengthening the use of Recruit for and with the admissions team. In this position, you will be student-centered and ensure that prospective student practices are equity centered. 

The ideal candidate has demonstrated experience in supporting admissions operations and processing, workflow creation, data analytics, report generation, and knowledge of admissions best practices. The Assistant Director will utilize the CRM system to enhance the college’s enrollment management business processes to augment productivity and efficiency through the CRM to achieve and exceed SEM goals and efforts. 

This position does have the opportunity to work remotely occasionally but does require an on-campus presence, including travel to all three FRCC campuses.

Please note: You need to be a Colorado resident on your first day of employment. Also, Front Range Community College is an E-Verify employer.

SALARY: $61,685 - $64,769 annually

The salary range reflects the minimum and maximum starting salary for the position. When determining the starting salary for a new employee, FRCC takes into consideration a combination of the selected candidate’s education, training and experience as it relates to the requirements of the position, as well as the position’s scope and complexity, internal pay equity and external market value.

BENEFITS: For information about benefits, please view APT & Faculty Benefits.

SELECTION PROCESS: Position will remain open until filled with a priority deadline of May 1, 2025. This posting may be used to fill multiple or similar positions.

Preliminary screening will be made on the basis of a completed application package submitted by the candidate. In your application, please include a resume and cover letter that specifically addresses how your background and experience align with the requirements, qualifications and responsibilities of the Assistant Director for Admissions Operations.

Primary Duties

Admissions Operations and Technology Leadership:

• Manage the daily operations of the admissions processing team and identify methods of improving the workflow to ensure efficiency of review and processing.
• Manage Recruit CRM set up and internal communications for application and enrollment cycles.
• Develop and maintain documentation for ARO department processes, ensuring staff have clear guidelines and best practices.
• Participate in the implementation and optimization of Gecko Engage for prospective student engagement, ensuring seamless integration to enhance communication and outreach.
• Lead admissions technology project plans, coordinating deliverables, timelines, and stakeholder engagement with EAB/Ellucian and Colorado Community College System (CCCS).
• Manage and improve application review processes.
• Identify application problems and work on a solution to communicate about and resolve these problems.
• Lead cross-functional interdepartmental team in tracking frequency and trends regarding fraudulent applications.
• Work with the FRCC Registrar and academic program leads and chairs to implement Supplemental Applications for selective admission programs.
• Train admissions and campus staff on Recruit CRM best practices to optimize usage and effectiveness.
• Manage inquiry imports to ensure students receive timely communications.
• Troubleshoot and resolve application-related technical issues, escalating concerns to CCCS and FRCC leadership as needed.

Leadership and Collaboration:

• Collaborate with CCCS on software upgrades, process improvements, and issues that could be detrimental to the health of the college’s technological systems.
• Collaborate with enrollment management to support recruitment strategies and drive enrollment goals.
• Provide leadership collegewide to a collaborative one-college culture for student success.
• Serve on college, divisional and departmental committees and works collaboratively with colleagues to foster teamwork, team building and a culture of trust.
• Provides leadership and supervision to direct reports, modeling behavior and demeanor that supports expected standards and the program mission.
• Provide mentorship, support and guidance to all direct reports to foster data-driven, care-centered, and equity-minded decision making.
• Train, supervise, and evaluate direct reports in accordance with policies, procedures and applicable state and federal laws.
• Ensure compliance with institutional policies, state and federal regulations, and accreditation requirements.
• Ensure staff adherence to policies, deadlines, and best practices in admissions processing.

Assessment:

• Report data on inquiries entered, applications submitted, admitted, and enrolled students.
• Assist with qualitative and quantitative analysis regarding prospective student communications.

Required Competencies

• Mission, Vision & Values: Embraces the mission, vision and values of FRCC. Understands the importance of the work that you do to support institutional goals.
• Student Centeredness: Places the student at the center of your work. Adopts a philosophy that makes the ability to serve the student the cornerstone of the work that you do.
• Mentoring & Coaching: Provides mentoring and coaching to others and seeks mentoring and feedback to improve own performance.
• Data Usage: Looks at the data within the department, paying particular attention to what the data shows about the department's performance and student impact. Works with the next level supervisor to brainstorm changes that can be implemented to improve a program or service that the department provides.
• Cultural Self-Awareness: Examines own beliefs and acknowledge own biases and how they have impacted or may impact the ability to serve students.
• Cultural Competence: Becomes knowledgeable about the ways to communicate and support students of other backgrounds. Changes approach to reflect the new learning.
• Equity Mindedness: Views department operations through an equity lens. Calls attention to processes that lead to inequity in serving students. Understands the College's equity goals and how your role supports FRCC's ability to achieve those goals.
• Operational Planning: Understands the college's various strategic plans and understands how your work supports each of them. Understands the department's expectations to find proactive ways to support the goals of the department.
• Team Building: Participates in team building exercises and strives to build positive and collaborative relationships with colleagues both within the department and in other departments within the college.
• Collaboration: Works with colleagues across departments to further student engagement.

Qualifications

Required Education/Training & Work Experience:

• Bachelor’s degree.
• Two (2) years’ experience working in Admissions Operations.
• Proven ability to supervise, train, and develop staff, including the demonstrated ability to recruit, retain, mentor, and support a diverse staff.

Preferred Education/Training & Work Experience:

• Ability to communicate effectively in Spanish.

Welcoming. Respectful. Inclusive. Together, we are FRCC.

For information on Front Range Community College’s Security, including Clery Act/Crime Statistics for the campuses and surrounding area, view FRCC’s Annual Security Report (Download PDF reader).