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Military Program Coordinator

University of Maryland Global Campus (UMGC)
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Military Program Coordinator

Stateside Military Operations

Contingent II, Exempt, 100% Full Time, Pay Grade 1.2

Location: Maryland, Virginia, D.C.

 

University of Maryland Global Campus (UMGC) seeks a Military Program Coordinator with Stateside Military Operations. The Military Program Coordinator, reporting to the Director of Military Portals, Programs, and Partnerships, will work within a team and is responsible for a number of processes and tasks that all must be done on a daily basis in an extremely accurate manner on a very tight deadline.

 

SPECIFIC RESPONSIBILITIES INCLUDE:

  • Military Portal Management within the Academic Institution Module and the Academic Institution Portals.
  • Responsible for answering the CRM cases from military students.  Cases can span a myriad of issues.  The Coordinator is responsible for taking case to completion, which requires a number of steps and outreach.
  • Reporting grades to the military portals.  This will also include late grades, changing grades, and incomplete grades.
  • Reporting Degree Completions to the military portals.
  • Responsible for processing Relocations submitted by students transferring from one UMGC division to the next. This involves researching students’ Peoplesoft records and determining if a manual tuition adjustment should be requested from Student Accounts.
  • Other duties as assigned.

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REQUIRED EDUCATION AND EXPERIENCE:

  • Bachelor's degree from an accredited institution of higher learning.
  • A minimum of two (2) years of experience in student advising, student support, program management, or any combination of the three.
  • Must demonstrate a strong attention to detail, be self-motivated, and a multi-tasker who can get the job done with little supervision.
  • Proficiency in Microsoft Applications is also required.

 

PREFERRED EDUCATION AND EXPERIENCE:

  • Prior working experience with military students.
  • Knowledge of a student CRM system such as Salesforce.

 

POSITION AVAILABLE IMMEDIATELY & WILL REMAIN OPEN UNTIL FILLED

SALARY COMMENSURATE WITH EXPERIENCE