DES In Home Operations and Sales Supervisor

The DES Coach supervises and coordinates the daily activities of the Delivery Expert Setup Operation. The main responsibility of a Coach is to motivate, develop, and guide a team of remote Technicians across the U.S. to ensure their ability to provide outstanding customer service, offer our connected home product consistently, and follow through tasks effectively. Experts may be managed directly in market or remote with their Coach acting as their primary point of contact.  

ESSENTIAL JOB SKILLS/DUTIES:  
Managing and instructing the daily activities team including using all available instruments to ensure effective supervision, planning, and managing functions 
Developing experts while driving sales, operational and customer service metrics by motivating experts, holding them accountable for their performance, and providing consistent and targeted feedback 
Demonstrating an understanding of sales behaviors and resources and customer service best practices while educating their teams on Asurion products to ensure we Serve, Solve, and Sell with every interaction 
Using data to develop action plans for the team to drive sales and operational performance consistent with Asurion’s Core Values  
Resolving client and internal complaints and questions  
Communicating solutions, effectiveness, best practices, and opportunities within the organization  
Adheres to internal standards, policies and procedures 
Performs other duties as assigned 
 
Technical skills: 
Excellent interpersonal skills—ability to develop effective relationships with internal and external professionals both virtually and face-to-face  
Excellent team developing skills  
Experience supporting and delivering on sales requirements  
Ability to plan well and prioritize multiple projects simultaneously  
Maintain character under tight pressure in an adaptable environment  
Excellent critical thinking skills to collect appropriate data and make good decisions quickly  
Excellent written and verbal communication skills 
 
Soft/Leadership skills: 
Active listener; strong communication - verbal and nonverbal 
Good analysis; solves basic problems 
Manages time; takes direction from leader 
Builds relationships with teammates 
Basic understanding of the products and services offered 
Adaptable to change; manages change in work priorities 
Contributing team member and pursues relationships to advance work 
Provides peer to peer feedback 
Inspires peers through engagement and team support 
Reliable transportation required in order to report daily to Forward Stocking Location 
 
EDUCATION AND EXPERIENCE:  
Required Education and Experience  
Bachelor’s degree or associate degree from an accredited institution or equivalent work experience  
1+ year(s) of supervisory experience with an excellent aptitude for motivating and coaching employees 
 
Preferred Education and Experience  
Technical experience in assembling and/or dissembling electronic devices preferred 
 
Preferred Licenses/Certifications 
Technical certifications preferred  
  
SUPERVISORY RESPONSIBILITIES: 
5-15 employees 
 
TRAVEL REQUIREMENTS: 
Travels: ​Yes​  
Percent of time: ​30%​