Bilingual Intake and Office Manager
The Bilingual Intake and Office Manager is responsible for conducting mediation intakes in Spanish and English with various clients for matters including Prison Reentry,neighbor complaints, parenting plans, school disputes, court referred cases, employment disputes, relationship disagreements, and contractual disputes. Will also handle organizational and clerical support tasks. This may include organizing files, scheduling appointments, writing copy, proofreading, receiving guests and more, depending on organization needs.
Primary duties include:
- Conduct walk-in and phone intakes from self-referred or referring agencies and organizations
- Receive and make calls to potential mediation participants
- Provide client intake and assessments for program participants, all of which will be youth and adult prisoners
- Mediation scheduling and organization for service delivery
- Maintain and update files in Madtrac and Little Green Light database
- Update mediation case files and sessions logs
- Coordinate regular updating of mailing list and donor list
- Coordinate production and dissemination of online newsletter
- Order and keep track of supplies for the office, including business cards
- Conduct three-month follow-up survey calls to mediation participants
- Coordinate communications with partner agencies and organizations
- conducting initial intake interviews for individuals seeking mediation services
- scheduling mediation
- contacting participants and mediators about mediation
- providing information and referral services to callers seeking assistance various local service providers
- Coordinates mailings for fundraising purposes
- Make bank deposits of received donations
Benefits:
- Flexible schedule
- Paid time off
Schedule:
- Day shift
- Monday to Friday
Education:
Experience:
- Customer service: 1 year (Preferred)
Language:
- Spanish (Required)
Work Location: In person