Account Analyst-Part Time

The Account Analyst is expected to maintain a positive attitude and professional work atmosphere while properly maintaining their processing queues by accurately processing borrower requests, processing guarantor reports, updates, and school certifications. The position requires attention to detail to maintain a certain level of processing. This position also involves receiving inbound calls and making outbound calls to potential customers, utilizing provided scripts and information to promote our products and services effectively. This role will be responsible for addressing customer inquiries, providing accurate information, and resolving issues promptly and professionally. There will also be an expectation to assist customers on both inbound or outbound attempts in accordance with all applicable state and federal regulations and EdFinancial Services policies and procedures. Using sound judgment and training provided to support customer inquiries, as well as contributing to and promoting a team-oriented quality work environment.