Examiner (HELP Program)

This is an entry-level position in the Department of Human Services responsible for eligibility determination, diversion, child support and client management activities as they relate to financial services.  

Duties involve assisting with ensuring the most efficient and effective use of public funds while performing one or more of the following: interviewing clients and computing budgets, determining initial and continuing eligibility for financial programs, implementing diversion services, preliminary case assessment, developing and modifying paths, monitoring client compliance, preparing and filing court petitions, monitoring child support payments, and providing customer service. 

TYPICAL WORK ACTIVITIES:  

Interviews clients to secure information required to assist clients in achieving and maintaining self‑sufficiency and establish paternity and support; 

Interviews clients to secure required information for eligibility and child support determinations for financial programs;

Processes eligibility determination, diversion services and case management services in a manner that ensures the most efficient use of public funds;

Prepares budget worksheets and computes financial eligibility;

Prepares and files petitions seeking establishment of paternity, support orders and modification and/or enforcement of support orders;

Reviews and evaluates applications, case records, and child support accounts for accuracy, completeness and consistency of information and compliance to court order;

Advises clients of eligibility determinations, amount and frequency of cash grants or Supplemental Nutrition Assistance Program (SNAP) issuance, level of Medicaid coverage and other financial care management services;

Explains applicable rules, regulations and policies to the client;

Responds to verbal and written inquiries from custodial and non-custodial parents, attorneys and child support workers from other jurisdictions regarding case and account status;

Secures required verifications from clients and from various internal and external service areas for appropriate action; 

Develops and monitors client care plans and makes adjustments as needed;

Maintains complete and accurate client records that support actions taken on a case;

Works with program specialists and Caseworkers (HELP Program) based on individual client need to ensure appropriate services are rendered when specialized services are identified and required;