Visitor Services Associate

Visitor Services Associate – Seasonal 

Supervisor:  Director of Visitor Services

Overview:

Visitor Services Associates are responsible for interpreting the main house and garden of The Mount to the public.  They lead 50-minute individual and group tours, greet visitors arriving for a tour, assist self-guided visitors, and answer questions.  As the first point of contact on the property, the Visitor Service Associate working at the Ticket Booth must provide excellent customer service in distributing tickets and event information for The Mount.

Responsibilities – Tour Guide:

• Welcoming the public and directing visitors to the garden, bookstore, café, facilities, etc.
• Conducting tours that relay the history and significance of The Mount in an informative and engaging manner.
• Assisting self-guided visitors with their questions and directions through the house.
• Monitor visitors for security and safety purposes and responding calmly and professionally to emergencies when they arise.
• Providing “traffic control” between tour groups when needed.
• Assisting the Visitor Services and House Managers with daily opening and closing procedures, including completing the security inventory.

Responsibilities – Ticket Booth:

• Perform opening and closing procedures.
• Ability to work with a point of sale (POS) system.
• Welcome the public, sell tickets, explain tour schedules and parking availability.
• Direct visitors to the mansion, gardens, bookstore, café, and administrative offices.
• Greet group tours as they arrive and process payment when appropriate.
• Open and close the stables as necessary including checking the rest rooms and signage for any problems.
• Give basic local directions to visitors.
• Provide callers with current event information.
• Secure zip code data from visitors.

Responsibilities – General:

• Assist with special programs or events as requested and filling in at the Bookstore when necessary.
• Actively participate in tour guide training and other opportunities in order to expand knowledge of the site and strengthen interpretive skills.
• Attend meetings as needed.
• Other duties as assigned.

Necessary Knowledge, Skills and Abilities:

• A positive work attitude.
• Proficiency in Spanish desirable
• Ability to work well with a team.
• Flexible with the ability to multi-task in a highly demanding and sometimes stressful environment.
• Ability to work in an isolated environment.
• Experience in guiding and/or public speaking and enjoy working with people of a range of ages and backgrounds.
• Regular and timely attendance
• Able to receive constructive feedback in any given situation.

Education:

High School Diploma (or GED or High School Equivalence Certificate) 

At least one year of college preferred

Special Requirements:

Must be available to work any day of the week including holidays.