Warranty Services Intern

Sika is looking for a warranty services Intern for Summer 2025 at our Canton, MA location

The key focus of the Warranty Services Intern is to coordinate warranty response efforts and ensure the completion of the warranty claims process. The individual will research the status of a projects warranty, coordinate an appropriate response and process contractor invoices for payment where appropriate.

Specific Responsibilities:

• Answer incoming phone calls, written correspondence and e-mails requesting service under a warranty.
• Research database of projects to determine warranty status on our warranty obligation.
• Schedule/authorize repairs accordingly with our roofing contractor base where appropriate.
• Coordinate directly with our regional offices when an investigation by one of our technical representatives is required
• Processing contractor invoices for repairs that are determined to be covered under a valid warranty (SAP/VIM)
• Compile and maintain data related to claim costs as required by Management
• Write letters to our contractor/customer base and/or owners concerning warranty issues.
• Support Sales associates with request for warranty or project data
• Serve as primary back up to the Warranty Service Manager in times of absence (with regard to Warranty Service only)
• Serve as back up to warranty issuance coordinators on an emergency basis
• Assist with all related departmental projects
• Follow all company policies, including environmental policy and notify supervisor of any concern that may affect work area or company property
• Perform miscellaneous duties as assigned

Qualifications/Experience/Education:

• Excellent written and verbal communication skills
• Able to build relationships with internal and external customers
• Problem solving aptitude
• Strong analytical skills
• Proficient with windows-based software
• Must be very detail oriented
• Good organizational and follow-up skills