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Application Support Engineer

Intelligent Video Solutions
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Application Support Engineer

Location: Sussex, WI (In-Office with Some in-the-field Support required)

Company: Intelligent Video Solutions (IVS)

Are You a Natural Troubleshooter with a Passion for Server Administration and Networking?

Do you love digging into technical challenges and finding solutions? Are you the go-to person when something breaks because you just figure it out? If you enjoy troubleshooting, problem-solving, and working with technology, this role is for you.

We specialize in providing secure video recording solutions to industries like higher education, healthcare, government, and corporate sectors. Our flagship product, VALT, is a third-generation video solution, and we need a skilled problem solver to support, maintain, and optimize its infrastructure remotely.

What You'll Do:

  • Manage and maintain remote server environments to ensure smooth operation of the VALT solution.
  • Diagnose and resolve server and networking issues remotely to ensure clients have seamless video recording and playback experiences.
  • Become an expert in the VALT software and its supporting hardware.
  • Remotely install and configure VALT software, related server equipment, and network configurations.
  • Provide top-tier remote support for customers, utilizing your expertise in server and networking to resolve issues quickly and efficiently.
  • Test and configure new server environments and equipment for deployment, including networking configurations.
  • Support on-site installation technicians when they encounter challenges.
  • Contribute to the development of new product features-help shape new software features based on your customer interactions and technical insights, and help test and design new hardware accessories.

What Will Help You Succeed:

We're looking for someone with a strong understanding of remote server administration and networking, and who is eager to troubleshoot and optimize software and hardware. Here's what will help you thrive:

  • Solid understanding of networking concepts, including IP addresses, firewalls, VPNs, and network troubleshooting.
  • Experience in remote server administration, including managing, maintaining, and troubleshooting remote environments.
  • Familiarity with LEMP stack applications and technologies.
  • Experience with remote support tools such as TeamViewer, GoToAssist, or Splashtop.
  • Comfortable working with multiple operating systems (Windows, macOS, Linux) and managing servers remotely.
  • Bachelor degree in Computer Science or similar degree highly preferred.

What Makes This Role Exciting?

  • You'll get to manage and maintain remote server environments and network configurations-the backbone of our software solutions.
  • Help shape the future of our software and hardware by contributing to product development based on real-world customer feedback and technical challenges.
  • Be part of a small, agile team where your work makes a real impact.
  • You'll continuously learn-new software and hardware environments mean there's always something new to explore and optimize.

Why IVS?

We take care of our team. Here's what you can expect: ✅ Competitive compensation ✅ Comprehensive benefits (health, dental, vision) ✅ 401(k) with company match ✅ A fun, supportive work environment (athletic equipment and game room included!)

At IVS, we're focused on "doing the right thing" for our customers and employees alike. If you're a technical problem solver with a strong background in remote server administration and a solid understanding of networking, we'd love to hear from you.

 

IVS is an Equal Opportunity Employer Including Disability/Veteran