Customer Service Representative
- Pay: $17/hr, parking provided.
- Schedule: Monday-Friday 630a-330p.
- Long-term temporary: 1 year assignment
- Customer Service Clerk provides on-going outstanding daily support and guidance to our customers and performs daily activities in:
- Process service members using internal system
- Answer and return phone calls.
- Respond to emails from service members, customers (International Auto Logistics and other vendors) and management.
- Process claims, invoices, and Neighbor Island moves, both To and From.
- Ensure processes, policies, procedures, and measures are in place and well understood by all Customer Service Representatives in order to meet and exceed agreed upon customers service standards and legal and community responsibilities.
- Ensure necessary resources and tools are available for quality customer service delivery and make recommendations for improvements.
- Generate external and internal reports for management as needed.
- Other customer service-related duties as assigned.