Associate Jira Administrator

Position Summary:

We are looking for an Associate Jira Administrator to support the configuration, maintenance, and optimization of our Atlassian environment. This role will assist in managing Jira Software, Jira Service Management, and Confluence to ensure smooth workflows, user access, and system performance. The ideal candidate is eager to learn, detail-oriented, and passionate about process improvement.

Key Responsibilities:

• Assist in configuring and maintaining Jira projects, workflows, custom fields, screens, and dashboards.
• Support user management, including permissions, groups, and roles across Jira and Confluence.
• Respond to basic troubleshooting requests, resolving issues related to Jira and Confluence usage.
• Work with teams to document requirements and make minor process improvements.
• Assist in creating automation rules within Jira to improve efficiency.
• Help maintain Confluence spaces, ensuring proper permissions and structure for documentation.
• Learn and support third-party integrations (MS Teams, GitHub, Salesforce, PagerDuty etc.).
• Assist with system updates, plugin management, and testing before deploying changes.
• Provide basic training and documentation to end users.

Qualifications:

• 1–3 years of experience working with Jira Software or Jira Service Management in an administrative role.
• Familiarity with Jira configuration, including workflows, custom fields, and dashboards.
• Basic understanding of Agile methodologies (Scrum/Kanban).
• Experience with user management and permissions in Jira/Confluence.
• Strong problem-solving skills with a desire to learn advanced Jira administration.
• Good communication skills for working with technical and non-technical teams.
• Bachelor’s degree in IT, Computer Science, Business Systems, or related field (preferred but not required).

Preferred Skills:

• Experience with Jira automation rules and scripting (e.g., Groovy, PowerShell, Python).
• Knowledge of Jira API and third-party integrations.