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IT Operations Center Technician

Illinois Department of Innovation and Technology
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Job Title: Day Shift Operator

Job Requisition ID: 46417

Closing Date: 04/24/25

Salary: $4,412 a month

Work Hours: Tuesday - Saturday 7:45AM - 4:00PM

Work Location: 201 W Adams St, Springfield, Illinois, 62704-1874  

Union Position: Yes

Work authorization: US work authorization required at time of application. No sponsorship available. Not eligible for F1 OPT/CPT. Positions are W2 only and cannot be converted to a contract position. If you have questions about your work authorization eligibility, please email doit.recruitment@illinois.gov. 

Questions? Email doit.recruitment@illinois.gov

 

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. 

This position serves as a Day Shift Operator for the EPOS Operations Command Center for the Department of Innovation & Technology (DoIT), performing journey-level enterprise system and network operations control work. 

In this position, you will monitor, operate, and coordinate the enterprise computer systems using various systems and software tools to ensure systems, operating platforms, subsystems, applications, networks, and peripheral hardware are operating properly. 

In addition, you will monitor various systems and contact on-call staff to resolve any unresolved issues, such as server failures by researching, resolving, and circumventing interruptions to processing components and network connectivity.

If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team! 

 

As a State of Illinois employee, you receive a comprehensive benefits package including: 

  • Competitive Group Insurance benefits including health, life, dental and vision plans. 
  • Flexible work schedules (when available and dependent upon position). 
  • 10 -25 days of paid vacation time annually (10 days for first year of state employment). 
  • 12 days of paid sick time annually which carryover year to year. 
  • 3 paid personal business days per year. 
  • 13-14 paid holidays per year dependent on election years. 
  • 12 weeks of paid parental leave. 
  • Pension plan through the State Employees Retirement System. 
  • Deferred Compensation Program – voluntary supplemental retirement plan. 
  • Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP). 
  • Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility. 

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx 

 

Essential Functions

  • Under general supervision, serves a Day Shift Operator for the Department of Innovation & Technology (DoIT), in the Enterprise Production Operations Services (EPOS) Systems Command Center, in performing advanced enterprise system and network operations control work by coordinating, monitoring, and operating the enterprise computer systems.
  • Monitors various systems and contacts on-call staff to correct any unresolved issues, such as server failures, by researching, resolving, or circumventing interruptions to processing components and network connectivity through following standard operational processes, procedures, and diagnosis.
  • Places service calls for hardware problems and records all aspects of the call on the daily shift report, by answering general questions and forwarding more agency specific issues to state agency helpdesks.
  • Keeps abreast of the enterprise computer environment and all components (operating systems, subsystems, applications, tasks, networks, and hardware) through participation in training, development, testing, and reviewing the Data Processing Guide.
  • Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

 

Minimum Qualifications

  • Requires knowledge, skill, and mental development equivalent to completion of high school.
  • Requires three (3) years of previous related experience such as is typically gained at the Data Processing Technician level.

OR

  • Requires two (2) years of college including coursework in the data processing field.
  • Requires two (2) years of related experience.

 

Preferred Qualifications (In Order of Significance)

  • Two (2) years of professional experience performing enterprise system and network operations control work.
  • Two (2) years of professional experience researching, resolving, and circumventing interruptions to processing components and network connectivity.
  • Working knowledge of information processing system operation principles.
  • Working knowledge of high school mathematics.
  • Extensive knowledge of production control procedures.
  • Extensive knowledge of repot compiling and completion procedures.
  • Skill in monitoring consoles and entering keyboard commands rapidly and accurately.
  • Ability to follow complex verbal and written instructions.
  • Ability to identify system or production errors and correct accordingly.
  • Ability to compile and maintain necessary logs and reports.

Conditions of Employment

NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.

  • Requires the ability to verify identity.
  • Requires employment authorization to accept permanent full-time position with State of Illinois.
  • Requires the ability to pass a position specific, agency required background check.
  • Requires self-disclosure of criminal history.
  • Requires the ability to work outside of normal hours to meet deadlines.
  • Requires the ability to work overtime including scheduled, unscheduled, short notice, evening, weekends, and holidays.
  • Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone, etc.
  • Requires the ability to attend seminars, conferences, and training to remain current on methods, tools, ideologies, or other industry related topics relevant to job duties.
  • Requires the ability to lift and carry objects or equipment weighing up to 20 pounds. This is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds.
  • The conditions of employment listed are incorporated and/or related to any duties included in the position description.