Collection/Billing Clerk

Department:                                 Sanitation/Public Works

Position Control Number:          0700-020

FLSA Status:                                  Non-Exempt, position is eligible for overtime

Safety Sensitive Designation:    This position is not designated as safety-sensitive.

Random Drug/Alcohol Test:       No

Opening Date:                              April 12, 2025                          

Closing Date:                                April 20, 2025   at 11:59 PM

This job description should not be interpreted as all-inclusive.  It is intended to identify the essential functions and minimum qualifications of this job.  The incumbent(s) may be required to perform job-related responsibilities and tasks other than those stated in this job description.  Nothing in this job description restricts management’s right to assign or reassign job-related responsibilities and tasks to this job at any time.  Certain functions are understood to be essential; these include, but are not limited to, attendance, getting along with others, working a full shift, and dealing with and working under stress.  Any essential function of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA).  Reasonable accommodation for the specific disability will be made for the incumbent/applicant only to the extent medically and reasonably feasible.

An Equal Opportunity Employer

JOB SUMMARY:  Responsible for processing work orders for Sanitation, logging Animal Services calls, maintenance and billing of Sanitation accounts, maintenance of delinquent fee records, and collection of delinquent fees.

ESSENTIAL JOB FUNCTIONS:

• Answers telephone calls on a multi-line telephone; provides general information concerning services provided by the Sanitation and Animal Services Department.
• Relays messages to Solid Waste and Animal Services personnel.
• Greets visitors and directs visitors to appropriate department personnel.
• Operates a computer with databases for Sanitation and Animal Services.
• Enters service requests into networked computer system; selects appropriate form from the in-house database for service complaints, cart requests, and scheduling of bulky item and limb pickups.
• Emails and prints work orders as needed.
• Follows up with customers to ensure complaints have been addressed and pickups completed.
• Maintains files, reports, memos, and other correspondence concerning solid waste collections.
• Inputs payments into billing software and processes deposits from collected sanitation fees.
• Updates the Work Order Management (WOM) system to update customer information as necessary; inputs notes in customers’ accounts recording activity.
• Assists in mailing letters to notify residents of the delinquent status of the account.
• Contacts residents by telephone to make effort in the collection of delinquent collection fees.
• Receives payment in person and issues receipts for fees; logs in payments listing name, account number, and payment amount.
• Receives domestic animal complaints by telephone; logs complaint into computer database; and dispatches appropriate Animal Control Officer when requested based on the location of the complaint.
• Compiles weekly and monthly reports reflecting department activity as requested.
• Establishes new sanitation customer accounts in the computer system, and forwards account information and guidelines to new customers.
• Verifies bank deposits.
• Maintains landlord files current in the Work Order Management system and in the billing and collection database.
• Ensures Animal Control reports are complete and submitted to the court with the appropriate citations.
• Maintains departmental calendar of scheduled court appearances; notifies Animal Control Officers of scheduled court appearances as needed.
• Maintains records of animals in the shelter; obtains reports from other agencies as needed; ensures every animal receives a kennel card with accurate information/photo.
• Prepares monthly reports for the County Judge’s Office providing the information requested such as call statistics, shelter usage, accounting information, court dates, etc.

SECONDARY DUTIES AND RESPONSIBILITIES:

• Inputs ticket numbers into the database from solid waste contractor acknowledging work orders.
• Receives printouts of delinquent accounts from billing agencies.
• Provides assistance with special projects such as large mail-outs and certified mail.
• Calculates sanitation bills by using a monthly fee schedule to produce a bill manually when needed.
• Prepares memos for refunds to Sanitation accounts; obtains Director’s signature and forwards to supervisor.
• Performs other related duties as assigned.

PERSONNEL SUPERVISED:     None.

WORKING CONDITIONS:  Work is performed in a smoking-restricted office environment.  Duties occasionally involve dealing with aggressive individuals or unpleasant situations.  Occasional trips to various locations within Pulaski County are required.

MINIMUM QUALIFICATIONS:

REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES:

•  
  • Considerable knowledge of billing procedures and processes involved with Sanitation collection.
  • Good knowledge of standard office practices, procedures, and equipment.
  • Some knowledge of basic mathematics.
  • Good knowledge of word processing and excel software.
  • Ability to count money.
  • Ability to accurately calculate bills.
  • Ability to tactfully and effectively deal with the public.
  • Ability to establish and maintain a detailed record-keeping system.
  • Ability to attend work regularly and reliably. 
  • Skill in the operation of a calculator.
  • Skill in the operation of and data entry into a computer.

PHYSICAL REQUIREMENTS:

•  
  • Digital dexterity is necessary for keyboard operation.
  • Visual acuity is needed for use of a computer screen.
  • Ability to orally communicate effectively in person and by telephone.

EDUCATION & EXPERIENCE:

Completion of high school or GED equivalency; considerable work experience with billing, bookkeeping, collection, or financial record keeping; some experience with computer operations; or any equivalent combination of experience and training which provides the required skills, knowledge, and abilities.

Requirements

Employment is contingent upon the successful completion of a criminal background check. 

Regular and reliable attendance is an essential function of this position. 

PREFER applicants with bilingual language skills. 

Summary

ACCESSIBILITY NOTICE: If you are an individual with disabilities who needs accommodation or you are having difficulty using or website to apply for employment, please contact humanresources@pulaskicounty.net or call (501) 340-6110.