Sales Analyst

The Company: Alma Rosa Winery and Vineyards (“Alma Rosa”)

Alma Rosa is a premier producer of exclusive, small-lot luxury wines, crafted from our own experiential estate in the renowned Sta. Rita Hills AVA. We are a passionate, driven team committed to excellence in all we do—supporting one another, our company, and our community.

Our Vision is to establish ourselves as the top super-luxury wine brand in the Sta. Rita Hills AVA, through unwavering quality, sustainability, and unforgettable consumer experiences. Our Mission is to share our exceptional wines with a broader audience, foster meaningful relationships, and actively engage with both current and future customers. We hold ourselves to a high standard through our core values: Customer focus, excellence in team building, leadership through quality, continuous improvement, integrity in all actions, sustainability for future generations, innovation, and collaboration, and an unyielding focus on the future rather than the past.

We are searching for dynamic, self-driven professionals to join our team and perform at the highest level. Ideal candidates will have experience working collaboratively in teams to achieve success, paired with a tenacious attitude and openness to challenges and change. Exceptional communication skills, both within and outside the organization, are a must.

We seek leaders—those who take ownership of their roles, put the team first, and work together to shape the future of our business. If you are ready to bring your best, approach your work with humility, thoughtfulness, and a growth mindset, we encourage you to apply.

Summary:

As the Sales Analyst, you will play a vital part in maintaining the smooth operation of our winery’s administrative functions. You will assist with customer data capture, analysis, guest reservations, phone and email customer service, and day-to-day office tasks to help deliver an exceptional winery experience for all visitors.

Responsibilities:

• Gather and input customer data into CRM system and be able to analyze to find trends and buyer preferences.
• Provide relevant customer data to marketing and branding team for targeted marketing campaigns and other targeted event ideas.
• Answer and manage phone calls, emails, and general inquiries from guests, staff, and vendors, ensuring all communications are handled promptly and professionally.
• Coordinate guest reservations for wine tastings, tours, and events, ensuring accurate scheduling and a seamless guest experience.
• Assist with guest check-ins and check-outs for tours and events, ensuring all information is documented and guests have a memorable visit. Capture customer data while doing so.
• Manage the winery’s booking system, including updating and confirming reservations, cancellations, and special requests.
• Maintain an organized filing system for guest records, event contracts, and inventory documentation.
• Provide administrative support for the management team on daily tasks, including preparing reports, printing collateral, and assisting with marketing materials like newsletters or social media updates.
• Promote the winery’s products, services, and upcoming events to guests as needed.