Associate Risk Analyst

POSITION OVERVIEW

The Associate Risk Analyst will be a resource for both the Management Team as well as other Analysts. The ideal candidate will be a detail-oriented, self-starter who will be responsible for supporting the efforts of REPAY’s Risk team. Tasks include coordinating, preparing, and reviewing merchant specific reporting, examining merchant processing behavior against established benchmarks to identify escalations and organizing/prioritizing tasks for identified department initiatives.

The person should be comfortable working independently for many hours at a time with minimal distraction. In addition, should have a familiarity with the payment processing industry as well as experience in payment returns and risk review for ACH. Experience with debit/credit card processing or other payment modalities is a plus. Some travel may be required.

ESSENTIAL JOB FUNCTIONS

· Monitor transactional, batch, authorization, chargeback, and return activity for merchant portfolio(s) and examine for anomalies

· Processing and scrubbing data to be used for various daily reports for Risk review

· Identify trending behavior and take swift action to define, document and (if necessary) prevent behavior from negative impact to business because of fraud or negligence

· Escalate risk concerns and make recommendations for resolution to Risk Management

· Documenting exceptions/communications

· Communicate with merchants via email and phone to resolve risk-related questions or to clarify questionable activity

· Assisting with completing due diligence on merchant risk behaviors when requested

· Maintain existing projects as needed/requested

· Monitor ACH reserves activity

· Recommend efficiencies in reporting as identified/requested

· Facilitate internal department tasks/communications

· Accept/prioritize incoming projects from various contacts within Risk department

· Logging and reconciling daily ACH returns per Risk department procedures

· Adapt to changes within department as needed

· Participate in webinars or on-site classes to enhance existing knowledge and stay abreast of industry-specific changes

ROLE DISTINGUISHING RESPONSIBILITIES

· Risk data entry and reconciliation timelines

· Full product(s) risk review for applicable US/CAN portfolios

· Canadian settlement verification/ACH Returns

· Domestic ACH returns

· Incoming/Outgoing Risk Cases

QUALIFYING EXPERIENCE

· 1+ years’ experience in payments processing

· 1+ years’ experience in Risk background

· 2+ years’ experience in data entry

· Proficient with Excel to include (e.g., pivot tables, v-lookups)

· Communicate effectively (written and verbally) with internal and external associates

· Excellent organizational, analytical skills and note taking skills

· Must be able to adhere to and meet given task deadlines

· Must maintain a high level of accuracy in performance in a high-speed environment

· Must have a demonstrated ability to work independently

· Familiarity with CRM systems and practices

· Proficiency with Microsoft applications

· Bachelor’s Degree preferred or equivalent work experience